Put in fresh batteries. You have to pair the querty side of the remote again. Go up to your samsung smart TV 8 inches or less to pair. Press SYM and TAB at the same time. You should notice on the querty screen that states "Pairing." Your TV should confirm. The keyboard will load up when you press a key. Follow information on TV screen. Some applications like Netflix do not work with the remote. You can use your Querty side when you press on an app. Scroll to any app. If a screen pops up like for web browsing just type like a keyboard.
To program the BT Vision remote, instructions can be found at:
http://bt.custhelp.com/app/answers/detail/a_id/13573/~/programming-my-black-bt-vision-remote-control
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