RIM BlackBerry Curve 8310 Smartphone Logo
Posted on May 11, 2009

Blackberry curve scroll button sticking

I have a Blackberry Curve 8310. The central scroll button will not scroll downwards although it will scroll up and left and right. It feels as if it is sticking somehow on the downward movement.

Is there a way to reset this function or fix it? Or a way to take the button off and put it back?

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  • Posted on May 12, 2009
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I had a similar problem, and the only solution is to change the trackball which cost between $5 & $10 dollars on e-bay. An easy and cheap fix, it comes with the tool to replace the assembly. A kid can do the job

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  • Posted on Sep 24, 2009
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I realize this is many months later than you asked for help, but since I just now read it I thought I'd let you know I had the same trouble all day today. It is likely there is dirt under your trackball. Push down on it and try to move it downwards as you are pushing. It may dislodge the dust/dirt underneath. An alternative I used (when the solution above didn't work for me) was to spray a VERY SMALL amount of window cleaner on a paper towel. Wipe the moist paper towel on the trackball, moving it in all directions. That should dislodge the dirt and the trackball should move in all directions. Worked for me. Caution: don't use too much cleaner - don't get the paper towel dripping wet.

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Need Help

You will need to use the Desktop Manager in order to do this. You can download it from here:

http://na.blackberry.com/eng/services/desktop/

Once installed, do the following (instructions are based off of 4.6 version of Desktop Manager):
  1. Connect your BlackBerry to your computer via USB and open the Desktop Manager.
  2. Open the Backup and Restore section.
  3. Click on the Advanced button in the Advanced section.On the left-hand side the list of the device databases will show.
  4. Scroll down and select Address Book.
  5. Click the Clear button.
This will clear all contacts off the BlackBerry.
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