Hi,
Last week, our dell 1720dn stopped printing. Printing statistics page shows the drum counter at 30500. So we replaced the drum (Serial # TJ987). Then i followed the instruction to reset the drum counter but that didnt work. Tried it like 100 times but no success. this is what i do: I open the front cover, Press & hold the cancel button untill all lights start flashing in a sequence and then i release the button and close the front cover. Then i print the device statistics page again...but it doesnt reset the counter to 0 infact increases the job count by 4 (4 statistics pages just printed) making it 30500+...
Secondly, When i open the printer ip address in internet explorer...that says drum and tonner are good....printer status = ready.....and if i print device settings page from that website...it prints which means there is no problem in network....but when i print from notepad or any other program a popup box appears which says "printer offline"......I tried the solution that says change ip address to static but that didnt work either......
My questions are:
1) How to reset the counter?
2) Do i have to press & hold the cancel button untill light STARTS flashing or shall i keep on holding the button untill the flashing stops (which by the way doesnt happen not for 3 minutes at least)?
3) How to bring the printer online?
4) Why this damn printer resetting thing has to be that complicated???
thanks
Shahid
P.S. sorry for the long post...
"Press
& hold the cancel button untill all lights start flashing in a
sequence and then i release the button and close the front cover." "DO NOT release the button, but continue to hold down it while you close the front cover.
Printer offline: Right click on your printer in the "Printers and Faxes" folder and "UN Check" use printer off line,
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until all lights flash in sequence. until all lights flash in sequence.2,661 views
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