Posted on Oct 12, 2007

System Programming, Busy No Answer on an analog fax extension

I know this can be done, though I'm not certain if "Busy No Answer" is the proper term in a case like this.

I have two fax lines, both already set up, working, and have DiD numbers programmed for them.

I know the extension number and the port number for both.

What I want is to set up a "Busy No Answer" sort of thing so if Fax number one is dialed and it is busy, it rolls over to the second fax line.

I know how to do this with actual physical telephone stations, (Speaker 43 then the extension number), but I don't know how to set up this sort of thing on a fax line that has no physical DTU 16D station associated with it, just a fax machine. I've searched the IPK programming manual (I have one) for the solution, but it's a tough search when you aren't sure of the proper terminology for what you want to do.

I am somewhat comfortable with programming the system, I know how to get into programming mode, I've programmed station numbers for new stations, DiD numbers, hold recall times etc, mostly the simple stuff.

I'm a Systems Admin and I know just enough NEC phone stuff to be dangerous, but hey, I'm learning and I have yet to trash our system. :-)

Any NEC IPK gurus out there that can help? I'm guessing this is a bit more complicated to program than I'm hoping, but if anyone can help, I'd appreciate it.

Else I'll just end up calling our vendor and have the tech come out to do it, but honestly I'd like to learn to do it myself as much as possible.

1 Answer

Anonymous

Programm those 2 extension in memoru 4-14 and 4-15. So when
one is busy rolls over to the second one.

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If an extension light on your Samsung OfficeServ DS-5038S phone is flashing red and dialing the extension gives an engaged tone even though no one is using the phone, it's possible that the extension is stuck in a busy or engaged state. Here are some steps you can try to resolve the issue:

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A fax machine is just a big ol' telephone answering machine

There is no mystery, seriously. You send a fax exactly the same way as you make a phone call; instead of talking to a person, your fax machine talks to another fax machine. Clicks, squeals, buzz sounds.

If it says it's busy, well, it's busy
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If you don't hear a dial tone when you press the HOOK or MONITOR key, the phone line is dead. Check the line with a regular phone.

If a dial tone sounds weird, it is a DIGITAL phone line. You need an ANALOG or regular phone line.

ALL FAX MACHINES ARE ANALOG DEVICES AND WILL NOT WORK RELIABLY ON A DIGITAL SYSTEM OR A COMPUTER....Magic Jack, Vonage, etc. are DIGITAL PHONE SYSTEMS. Don't believe what the Vendor tells you. They are for designed for VOICE GRADE PHONE CALLS ONLY.

The settings in your fax machine were designed by people who are a lot smarter and make more money than us. DON"T MESS WITH THE PARAMETERS.

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I have a Samsung OfficeServ DS-5038S. An extension light keeps flashing red. When i dial the extension it gives the engaged tone but there is no one using the phone. What could it be?

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