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Steven Smith Posted on Dec 01, 2013
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Unable to log in - Facebook Social Network

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Myke Batt

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  • Expert 86 Answers
  • Posted on Dec 01, 2013
Myke Batt
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Joined: Jan 27, 2011
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Hi Steven,

Recently Facebook has experienced connection problems with some internet service providers (example CLEAR, ATT, etc) Users can sometimes view messages, and old news feed items, but it will not refresh and you cannot reply to messages. Does this sound right?

The outage started around Nov 26th and is not yet resolved as of Dec 1st. The outage is also noticeable with other websites such as Craig's list and some parts of yahoo. If you are having trouble accessing news feeds on any of these sites the issue is probably not with your device. It is the host server that connects to your internet service provider.
Therefore it is not something that you will be able to fix. There are several outages currently affecting over 100 different websites right now. Users in the Central and Western US will be affected most as well as parts of Europe. There is a 60% chance it is affecting you if you are in one of these areas.

Best course of action is to contact your internet service provider and let them know what sites you cannot access, then ask if they know how long the outage will last.

You can also try connecting using a different ISP and see if it works.

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