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Anonymous Posted on Nov 29, 2013
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Dehumidifier is draining to tray and not the hose

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Anonymous

  • 4736 Answers
  • Posted on Jul 07, 2011

SOURCE: 50 pt. dehumidifier will not

Nothing worked, because the drain hole to the hose connection is clogged or the hose is clogged. When that happens, water is diverted to the bucket.

Turn the Master ON/OFF Switch to OFF & Unplug the unit.

Remove the hose and check it for clogs. If none are found, the clog is inside the hose connector.

Using an 18" long plastic Zip Tie appropriately sized to fit the hole. Carefully insert the tip of the Zip Tie and continue to push it in, until you reach a bend in the tubing. You will have to gingerly work the Zip Tie past the bend, until it bottoms out or you run out of usable Zip Tie. Then slowly remove the Zip Tie while rotating (twisting) it. This will break up any clogs. As you reach the inserted end of the Zip Tie, be prepared as some water that might follow. Even if you don't see any residue from a clog, it may have been pushed out of the way. Reinstall everything, plug the unit in, turn the Master ON/OFF Switch to ON and take it for a test drive.

Be sure the hose is no longer than 5 feet and that it gradually slopes down and away from the unit. The water drainage relies entirely on gravity.

Hope this helped you troubleshoot and solve the problem.

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If water is coming out on the floor from your Comfort Site dehumidifier even when the bucket is not overflowing, there may be a few possible causes for this issue:
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  2. Bucket Seal or Gasket: Check the bucket's seal or gasket for any signs of damage, wear, or misalignment. If the seal is compromised or not making proper contact with the dehumidifier's body, water can escape and leak onto the floor. Clean the seal and ensure it is free from debris or obstructions. If necessary, replace the seal or gasket with a compatible replacement part.
  3. Drainage Hose Connection: Some dehumidifiers have the option to connect a drainage hose directly to the unit for continuous draining. If a drainage hose is connected, make sure it is securely attached and there are no leaks or loose connections along the hose. Ensure that the other end of the hose is properly directed into a drain or receptacle.
  4. Internal Drainage System: The dehumidifier's internal drainage system, including the collection tray or drain pan, may be clogged or blocked. Remove the bucket and inspect the drainage area for any debris, buildup, or blockages. Clean the drainage system thoroughly, ensuring that water can flow freely from the collection tray into the bucket without any obstructions.
  5. Check for Excessive Humidity: If the dehumidifier is operating in an area with extremely high humidity levels, it may struggle to remove moisture effectively. This can result in excessive condensation or water buildup that leads to leakage. Consider using additional dehumidification methods or addressing the underlying humidity issue in the space.
If the issue persists after checking these potential causes, it is advisable to consult the user manual for your specific Comfort Site dehumidifier or contact the manufacturer's customer support for further assistance. They can provide specific troubleshooting steps or offer guidance based on their knowledge of the product.
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