How do I retrieve my voice mail? On the handset, it displays 'New voice mail'. I have the instructions that came in the box, but it does not tell how to do that. It explains how to play back messages on the phone, but that doesn't work for voice mail.
I have FiOs and used some of the info I gathered from this page to get my voice mail working now! To set up my voice mail I called my phone number (from the house phone), then pressed * when the automated system picked up...Your prompted to use a 4 digit pass code, which is the last 4 digits of your phone number (worked for me). From there I listened to the prompts and created a new "4 digit pw" as well as a "name password" by the end of the cycle. It then allowed me to listen to the messages on the phone and delete them! Phone finally says ready on it.
Instead of using the last fur digits of my phone and since I had never used the voice mail setup, I used 1234 and was then able to put my own password...cleaned the voice mails from the system and all works fine now...
Called GE. Here's what's happening (at least with my phone). I use VONAGE as a carrier. VONAGE's package includes voicemail. I have my VONAGE voicemail account set up to take any call that comes in if the answering machine on my GE phone does not pick up -- for instance if I'm on the phone and I do not "flash" over to the incoming call, that caller will eventually be sent to my VONAGE voicemail where they can leave a message. (Otherwise I would either take the call, or, if not already in use, the GE phone/answering system would simpy take the message.) This GE phone is commucating with my VONAGE account and letting me know that I have a mesage in my VONAGE account voicemail. All I have to do is either go online and delete the messages (after listening to them of course) and refresh the page. Once the messsages are deleted, the carrier lets my phone know the messages are gone and the NEW VOICE MAIL prompt on the handset disappears. I suppose I can do it by listening to the messages by calling in and deleting through the touch pad on the phone as well.
Press the talk button first, now you will be able to press *99 and listen to your new voice mails
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I'm having the same exact problem.
I have the same problem, new voicemail received but manual doesn't show how to retrieve. I phoned the makers of the phone and was told to ring the service provider for a PIN code to access voicemail. I phoned Comcast and they said to retrieve you press *99, then your phone number and the PIN code is the last 4 digits of your phone number. I tried this but it still didnt work, the * key doesnt seem to do anything. Anyone have any other ideas?
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