I have a new black Jenn-Air ceramic cooktop. It is AWFUL TO CLEAN! I had a Jenn-air for 11 years before this one and loved it, then I went to the black ceramic. I don't know if it's the the "ceramic" part or the black color, but I just can not clean it. It always has streaks, and there are numerous spots on it that I just can't get off. I've used the ceramic cleaner that came with the unit, but that just doesn't work. These spots aren't even bad spill-overs or anything, just normal day-to-day things. Can someone give me ANY IDEAS? Not only that, but the knobs on it are melting! It think there is a huge structural defect. The knobs are right beside the large burner, and it just gets so hot that it melted them. Anyone else have that problem? Thanks!
Hi
From the JennAir website:
Ceramic glass (on some models)
IMPORTANT: Before cleaning, make sure all controls are off and the oven and cooktop are cool. Always follow label instructions on cleaning products. Soap, water and a soft cloth or sponge are suggested first unless otherwise noted.
Cleaning method:
Always wipe with a clean, wet cloth or sponge, and then thoroughly dry the ceramic glass to avoid streaking and staining.
Cooktop cleaning and protectant aids
Cooktop Cleaner Part No. 31464 is recommended for regular use to condition the cooktop to help avoid scratches, pitting and abrasions.
Cooktop Scraper Part No. WA906B is also recommended for stubborn soils.
NOTE: The Cooktop Scraper uses razor blades. Store razor blades out of the reach of children.
These items and other accessories can be purchased by calling the Jenn-Air Customer eXperience Center at: 1-800-536-6247.
Light to moderate soil
Paper towels or clean, damp sponge.
Sugary spills (jellies, candy, syrup)
Use the Cooktop Scraper.
Use the Cooktop Polishing Creme and a clean, damp paper towel.
Heavy soil, dark streaks, specks, and discoloration
Use the Cooktop Polishing Creme or a nonabrasive cleanser.
Burned-on soil
Use the Cooktop Cleaner and Cooktop Scraper.
Metal marks from aluminum and copper
Use the Cooktop Cleaner.
Tiny scratches and abrasions
NOTE: The marks will not totally disappear, but after many cleanings they will become less noticeable.
Use the Cooktop Cleaner.
IMPORTANT: To avoid damage to the cooktop, do not use steel wool, abrasive powder cleansers, chlorine bleach, rust remover or ammonia.
To Self-Clean:
When the Self-Clean cycle ends:
NOTE: If the door is not closed, oven will beep and “door” will appear in the display until the door is closed and the Clean pad is pressed again. If the door is not closed within 30 seconds, the self-cleaning operation will be canceled and the display will return to the time of day.
To choose a clean setting other than Medium, press Autoset to scroll through the self-cleaning settings.
HVy (heavy soil, 4 hours)
MEd (medium soil, 3 hours)
LITE (light soil, 2 hours)
Choosing the soil level of the oven automatically programs the self-cleaning time.
“Lock” will turn off approximately 1 hour after the end of the clean cycle. The door can then be opened.
Please do accept this solution and revert for further assistance.
Thanks
Rylee
I,too, have a Jenn-Aire black ceramic cooktop. IT IS IMPOSSIBLE TO ELIMINATE STREAKS AFTER CLEANING!!! I have used all of your recommended methods and have tried three different cleaners with the same results. --- STREAKS!!!! This is very frustrating and annoying!!!! I have a newly renovated beautiful kitchen with all new appliances and a STREAKY stove top! Do you have any other solutions?
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