Unable to send a print job to the device.

The iR C3170 has two printer board options. The first is the built-in Canon board and the other is the EFI (Fiery). The Canon board is configured via the touch panel via Additional Functions > System Settings > Network Settings. If the Fiery is attached (there will be a rectangular box on the back of the printer that the Cat5 connects to) it is configured via the touch panel but you access it differently. In the top right hand corner of the display will be an arrow. Press it and the next screen will show printer setup/status.

Now for both the Canon and the Fiery, AppleTalk is not enabled by default and therefore has to be if you are going to connect this way. However, if you have the Canon board, it uses the Canon Mac PS Driver v1.40 (or later) that connects via LPR. After you run the installer and then restart (a must) you will have a new option under More Printers called Canon IP (PS). Open this dialog and enter the IP address of the iR C3170 and the queue name of LP. The utility will query the device and choose the appropriate ppd.

But if you want to connect via AppleTalk you cannot use this driver. You need to use the ppd only, which will be on the PS driver cd or you can download from the web.

Now there are a couple of reasons the print job can disappear when using lpd. If the Fiery is attached, the queue name has to be set, such as print. Note that the queue has to be typed as lower case. If the queue name is not set print jobs simply vanish once they leave the Mac.

If you have the Canon board then the queue name is not a factor but there is a setting in the copier called Dept ID and if this is on, it can stop jobs from printing that don't have an appropriate ID. To print with Dept ID enabled you have to use the Canon Mac driver mentioned above. You cannot use the ppd!The driver has the facility to set a user ID (which is generally used for tracking or controlling usage - especially colour) in the driver, located under Special Features. Note that if the Mac only has one user, you can set the ID in the driver and then save the config as a preset, which saves the user having to input the ID every time they print.

Hope there is enough in here to help. Get back to me if you still have issues.

Hi,

Follow the steps below to resolve the issue

The print queue and Dock printer icon
When you start a print job, you will see your printer icon appear in your Dock. Click the Printer icon to open the print queue, which is a list of print jobs that are printing, on hold, or paused. The print queue will also display messages sent from the printer.
You can alternatively open the print queue from the Print & Fax pane of System Preferences.

In the Print Queue toolbar you have these buttons:

1. Delete - Deletes the selected print job.
2. Hold / Resume - Will hold / resume the selected print job.
3. Job Info - Shows details of the selected print job, such as job name, status, Completed, Job Message, and so forth.
4. Pause / Resume Printer - To Pause / Resume the Print Queue.
5. Supply Levels - Will drop down the Supply Levels sheet showing you the levels of ink / toner your printer has.
6. Printer Setup - Lets you configure the printer's name and location details.
7. Printer - Sets the Print Queue window into Printer mode.
8. Scanner - Visible if you have a multi-function printer connected via USB. Click it to set the Print Queue into Scanner mode.

You can see what your print job looks like with Quick Look. Click the arrow on the print job just to the left of the Status column or select the print job and press the Spacebar.
From the Print Queue menu bar, the "Printer" menu has these additional options:

1. Customize Toolbar... - Used to add and remove item from the Print Queue's toolbar.
2. Make Default - Will set the printer pertaining to this Print Queue your default printer.
3. Print Test Page - Will send the CUPS Printer Test Page to your printer.
4. Network Diagnostics - Will bring up the Network Diagnostics application, used to check each layer of your network connection.
5. Log & History - Used to open the Console application and show you the log entries for your current and past print jobs.
6. Show Printer List - Will open the Print & Fax System Preference showing you the list of Print Queues.

From the Print Queue menu bar, the "Jobs" menu has these additional options:

1. Show / Hide Completed Jobs - Will alternate Show / Hide in the Print Queue all completed printer jobs and completed functions, like checking the supply levels of your printer.
2. Show Everyone's / My jobs - Will alternate showing Everyone's / My print jobs.

You can control-click (or right-click) your printer icon in the Dock for this convenient menu:
From the Dock menu you can see your printer's status, toggle Pause and Resume Printer, Auto Quit (once print job completes) on / off, and from the Options sub-menu you can toggle Keep in Dock on / off.

Here are four things you can try; may not have to perfom all:

Check to see if your printer is off-Line

1.Open the Printers, Printer and Faxes, or Device and Printers folder.

To do this:

Windows XP users; Click on Start > Settings > Printers an Faxes or Start > Control Panel > Printers and Faxes.

Windows Vista users; Click on Start > Control Panel > Hardware and Sound > Printers.

Windows 7 users; Click on Start > Device and Printers.

2.Right-click on the printer object (icon), and select Use Printer Online.

3.Microsoft Windows 7 users will double-click on icon, select printer and then de-select Use Printer Offline.


Printer Paused

The printer or print queue is paused and the print queue icon remains in the notification area ('systray') of the task bar.

Explanation:This is typically an end user error. Hint: Dragging the mouse cursor over the print queue icon in the notification area will reveal (1,2,3) document(s) pending for (User name).

What to do:

•Double-click on the print queue icon to open the print queue.
•Click on Printer in the upper left-hand corner of the menu bar.
•Is there a check mark next to Pause Printing?

-If yes, click on Pause Printing to turn off this Windows feature.

-If no, confirm that there is a check mark next to Set As Default Printer and make sure Use Printer Offline is not selected.


Delete print jobs from the print queue

Access the print queue.

Delete all print jobs

• Click on Printer in the toolbar and then click on Cancel All Documents,
or
• Right-click in the print queue and select Cancel All Documents from the pop-up menu.

You can also delete individual print jobs

1.Highlight the individual job in the print queue by clicking on it.

2.Right-click on the highlighted job and select Cancel from the pop-up menu.

IMPORTANT! If a job is stuck in the print queue and cannot be deleted or canceled using the above steps, there may be an issue with the printer spooler that controls the printing options in Windows. If you observe this symptom, it may be necessary to stop and restart the print spooler; then retrun to delete print jobs.


How to Stop and Restart the Print Spooler

Problem:

Unable to cancel print jobs; Unable to print; Print queue is unresponsive; Locked print queue; Unable to print; Cannot cancel print job; Printer driver not responding

Solution:

The print spooler controls print options within Windows. A problem with the print spooler can affect printer driver performance and Windows print queue responsiveness. Stop and Start the print spooler to see if observed symptoms subside or remain.

Method 1: Using Administrative Tools

Step Action

1 Click on the Windows logo start button.

2 Click on Control Panel on the right-hand side of the start menu contents.

3 Click on Maintenance.
4 Click on Administrative Tools.

5 Click on Services. NOTE: You may have to provide an administrator profile and password.
6 Scroll through the list and look for Print Spooler.

7
The following two options are available to stop and start the print spooler:

•Click once on Print Spooler to highlight it, and then click on the Stop or Start links in the right-hand window pane,
or
•Double-click on Print Spooler, and click on the Stop button followed by the Start button.

8 Observe the status column in the Services window to verify that the print spooler is stopped or started as applicable.


Trust this helps to resolve your problem. Please vote.

Go to the printers folder, right click the printer and chose properties. Under properties go to the advanced tab and check off print directly to this printer. I work with HP and find this solves the problem of printer 95% of the time

use the PS driver for that

Is your firewall on the router or on the server? Are any of your computers using Windows firewall, McAfee, or norton security software?

Solution:-
Step one: - Restart the computer
Click Start and click Shut Down.
Click Restart or select Restart from the menu.
Click OK.
After the computer restarts, double-click the Printer icon in the system tray located at the bottom, right of the computer. The print queue opens. If no documents appear in the print queue, the issue is resolved.
If the issue continues, proceed to the next step.
Step two: - Check the product cable
Disconnect the USB cable from the product and from the computer.
Wait 5 to 6 seconds.
Reconnect the USB cable to the product and computer.
After the product is connected to the computer, the product should start printing the jobs in the print queue.
If the issue continues, proceed to the next step.
Step three: - Determine whether the product is paused or offline
Click Start and click Printers and Faxes. The Printers and Faxes window appears.
In the Printers and Faxes window, right-click the product icon and click Open . The Printers folder opens.
On the menu bar, click Printer.
Make sure that the Pause Printing and Use Printer Offline options are not selected. If a check mark appears next to either option, click to remove it.
If the menu includes Use Printer Online , click that option.
If neither Pause Printing nor Use Printer Offline is selected, press Esc to leave the menu without making changes.
If the issue continues, proceed to the next step.
Step four: - Stop the print queue
Double-click Macintosh HD.
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Double-click the appropriate product in the product list to open the print queue.
Click Start Jobs.
Step five: - Delete the print jobs
Double-click Macintosh HD.
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Click a print job and click the Delete icon. Repeat the steps for all the jobs in the print queue.
Click Start Jobs.
Double-click the appropriate product in the product list to open the print queue.
When the print queue is empty, click Start Jobs.
Try the print job again.
If the issue continues, proceed to the next step.
Step six: - Remove and re-add the product to the printer list
Double-click Macintosh HD.
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Select the appropriate product.
Click the red X to delete the product from the computer.
Disconnect the USB or Ethernet cable from the product.
Close all open windows and restart the computer.
After the computer is restarted, double-click Macintosh HD .
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Reconnect the USB or Ethernet cable to the product.
If the product is not automatically added, click Add.
Select the product to add and click the Add button. After a few seconds, the product appears in the printer list. Try the print job again.

I had a related problem. Couldn't delete a job from the queue nohow. I wound up deleting various processes (CTRL ALT DEL PROCESSES tab) and it cleared it.

usually there is an icon that will pop up in task bar by clock double click it and the click cancel

this may be a dumb question what print driver are you using? ufr ps pcl. and is it loaded on the copier ?