Hose and tools work, but handle can't be lowered so can't clean floor. Not sure if self-propelled feature works.
Usually theres a plastic pedal you would step on to release the handle.... first thing i would try is pushing up (foreward) on the handle and try pressing the pedal .if the pedal wont push down at all then something might have gotten jammed down in it..... at which point you'd have to do a bit of fiddling around with it to see whats keeping it jammed up.....also... there could be something stuck in there thats keeping the handle from being able to move down.... as for the self propelled part.... it probably wont work untilthe handle is lowered... hope this helps
SOURCE: Can't lower handle on Hoover wind tunnel vac U6432-900
Anne, Do you mean that when you depress the pedal on the left side of the machine body that you can't get the upper portion to release into a lower mode? Or are you fully depressing the pedal?? As for the switch for the self propelled mode, that's actually just a small button that you move around in the slot of the handle to select which mode you want to use. It's not actually a switch. If you are fully depressing the handle release pedal and it's not releasing, you should take it to the store where you purchased it, if it was a vacuum store. If you bought it at a big box store, then you'll need to take it to some repair shop that does warranty work, if it's within the warranty period of course.
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