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MUTE cuts off YOUR microphone, not the other person. You have a hardware defect. Probably bad speaker. I have had a few of them on other phones. If it is the speaker phone function, try with it off and listen to the phone directly.
Welcome to Fixya. The reason why the other line can not hear you is just because your in MUTE mode. In order for them to hear you speaking on the other line, you have to unmute your call. To do that, you just have to tap both volume control until you hear the mute tone.
Try to unmute the headset. This may be your problem. The mute function is enabled through the volume buttons. Simply tap both
volume buttons at the same time until you hear a mute tone. The mute
tone when unmuting the call will be a descending tone. When you tap both
volume buttons, if you hear a descending tone you have just disabled
the mute function and your problem is solved. If the mute tone is
ascending tones you have just enable the mute function and this was not
the issue. If this is the case consult your user manual or contact
Motorola for trouble shooting.
The mute function is enabled through the volume buttons. Simply tap both
volume buttons at the same time until you hear a mute tone. The mute
tone when unmuting the call will be a descending tone. When you tap both
volume buttons, if you hear a descending tone you have just disabled
the mute function and your problem is solved. If the mute tone is
ascending tones you have just enable the mute function and this was not
the issue. If this is the case consult your user manual or contact
Motorola for trouble shooting.
Your headset may be muted. Try to unmute the call. The mute function is enabled through the volume buttons. Simply tap both volume buttons at the same time until you hear a mute tone. The mute tone when unmuting the call will be a descending tone. When you tap both volume buttons, if you hear a descending tone you have just disabled the mute function and your problem is solved. If the mute tone is ascending tones you have just enable the mute function and this was not the issue. If this is the case consult your user manual or contact Motorola for trouble shooting.
Mute Function and other sound adjustments from page 21 in your manual. The Mute Function prevents the transmission of your voice to the caller. To quickly activate Mute touch Left Soft Key [Mute], then to unmute touch Left Soft Key [Unmute].
Hope this helps, let me know if I can do anything else for you. Don’t forget to rate me or leave a short not. I appreciate it. Thanks. JimmyC
Receiving Calls 1. To answer a call, touch or open the slide. If the slide is closed, simply slide it up. If the slide is closed, press the Voice Commands key twice, then touch . If the slide is open and the touch buttons are lit, touch . NOTE If you touch Left Soft Key [Quiet] while the phone is ringing, the ringing or vibration is muted for that call. NOTE If you touch Right Soft Key [Ignore] while the phone is ringing, the call will end.
Mute Function The Mute Function prevents the transmission of your voice to the caller. To quickly activate Mute touch Left Soft Key [Mute], then to unmute touch Left Soft Key [Unmute].
NOTE! while doing this you must call someone then while talking with him touch Left Soft Key [Unmute] to Unmute
Hope it help you out ^_^ try download the manual if you loose it http://www.cellphones.ca/upload/manuals/lg-vx-8500-manual.pdf
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