My new laptop - HP dv7-1240us cannot connect to DLink DIR-655. Other laptops connect without any problems. The only difference is that the new one is running Vista 64bit, whereas other laptops are Vista 32bit or XP.
On the other hand, the new laptop can connect to a few public wireless networks, WEP secured (old Linksys router) network at friend's house. DIR-655 is listed as compatible with Vista 64-bit.
The laptop will see the router under wireless networks, but when attempting to connect, the connection cannot be established. Vista troubleshooting states the signal is too weak (and I am sitting a foot from the router and signal is excellent under "wireless networks").
Any ideas are greatly appreciated, I am lost
The part below is all you need to look at, the rest is Ethernet which is your wired connection, ethernet card.
Here is what are causing your problems from what you gave me and basically your computer is not communicating with the router:
1)I don't see any IP address for your laptop so you can't get on the internet if you don't have an IP address, also, I don't see any gateway address. The gateway address is your router address, and that address is given to the router automatically from your Internet Service Provider.
So if your computer cannot see the gateway address then the gateway address (router) cannot give you an IP address to get on the Internet.
Your Wireless card looks ok, that is the physical address and if you were able to do the loopback then its working.
So on your laptop I would begin from the beginning. Go into network connections and delete the DLink connection if it is there. Then Start>control panel>Network connections>click wireless network connection>click change settings of the connection on the left window>click wireless network tab>make sure checkmark"use windows to configure my wireless network settings>click add a new network>TYPE IN THE SSID FOR THE NETWORK>ENTER WEP/WPA KEY>CLICK OK, then close and you should be connected.
You said other computers are able to access the internet thru the DLINK so it all points to your laptop not being configured correctly.
HOWEVER :)...I see alot of "Media disconnected in your list. Make sure all of the lights are working on the front of the router, if not check the cabling or call the ISP sometimes the problem is on their end. Hope this helps, keep me updated.
C:>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : HPdv7
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5009 802.11a/g/n WiFi Adapter
Physical Address. . . . . . . . . : 00-24-2B-12-FD-63
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
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Could it be a wireless card since this laptop connects to ather wireless networks without any problems (tested on both public and encrypted). On the other hand, the router works with all other laptops (wirelessly) in the house. I can ping loopback, no problems. Can not ping gateway though.
The wireless card is an onboard one, Atheros AR5009 802.11a/g/n, no conflicts in device manager. The laptop is about a month old
ipconfig /all results are below.
Thanks in advance.
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : HPdv7
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5009 802.11a/g/n WiFi Adapter
Physical Address. . . . . . . . . : 00-24-2B-12-FD-63
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E/8103E Family PCI-E FE NI
C
Physical Address. . . . . . . . . : 00-23-5A-21-4A-1E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{6F20F428-9A8A-4F83-B0E2-8D9CA4520
40B}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Good grief...who would have ever thought. The problem appears to be some sort of interference from another laptop. I have completely deleted the house router entry, created it again - still no luck and no connection. Then I disabled the wireless on another laptop, and tried to connect, and it worked. I still don't quite understand what the exact propblem was (don't know that much about networks) but now every laptop can connect (at the same time) and everything seems fine.
Thanks so much for your help rtrahan!
Did you try ping 127.0.0.1 to make sure your card is working...also let me get some info from you. You sound like you know about computers so I'm gonna use the jargon but if its something you don't understand let me know. Do a ipconfig /all and post the info to me. Also do the above 127.0.0.1 to make sure your card is working correctly then ping the gateway address to see if you're getting packets back. Finally give me your wireless card info, model 802.11xx, etc...I'm pretty sure its going to come to having to replace the wireless card, can't see any other reason. I found a couple of other forums that had the same problem with X64 but no good answers. Let me know..
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