I just purchased this printer. I changed the yellow ink, because it told me to. Now I'm getting an error message that my black and yellow printerheads has a problem. After I replaced the ink, I held the 'enter' button down for 5 seconds, then closed the ink cartridge door, as instructed, and this is when I started getting the error message. Any ideas?
Try the following
Note: If you have connected the printer to a power strip , please remove it and connect it to a wall outlet.
Remove the cartridges and print heads from the printer.
Perform power drain.
1.Unplug the power cable from the back of the
printer.
2.Press and hold the ok and help button.
3.wait for 30 secs
4.Plug the power cable back to the printer
Comes up with an msg to insert the print heads. Shake
the print heads well (8 times) and insert it.
If there is no problem with the print heads .......
Comes up with the msg for cartridges.Shake the
print cartridges well (8 times) and insert them.
If there is no error message regarding the alignment failure.
Turn the printer off and turn it on.
This should begin the with the initialization process of the printer.
This may fix the problem.
Please revert back if you have any problem.
Shijesh.P.V
[email protected]
I had the same problem plus had problems with message indicating "alignment failed" and to monitor the blakc/yellow print head. The print quality was very bad in black. It seemed to print about 1.5 lines and then skip a line. When I replaced black and yellow it seemed to get better print quality was just as bad. Finally called HP support. These are the steps they told me to do. 1. disconnect power 2. remove all ink cartridges 3. remove and clean contacts of both print heads 4. perform simultaneously the following press 6 and # on the keypad while at the same time plug in the power. 5. --- the printer came on (black squares on the screen) and then shut off. 6. --- was told to power up the printer 7. Printer began checking device(took a long time) 8. Printer began aligning printer (took a long time) 9. Finally finished = Message on screen "Alignment Failed" 10. Still not printing and hours later. 11. They will be replacing printer 12. Then they hit you with that you should buy a set of inkjet cartidges from them at $109.96 - warranty 2yr, works better, etc. 13. Sent to somebody else to arrange shipping new printer. 14. Free shipping 5-7 days - big deal - placed my work (home office) on hold. 16. Service help - listen when it follows the script, otherwise like talking to a door (In India). 17. Finally get transfered to somebody else and he informs me that he is not authorize to give me a new printer, need to talk to somebody else who is not there. Advises to call during business hours. He said that he could request that I be called back but that it could take a 1.5 days to get back to me. 18. I am going to call tomorrow morning during business hours - wish me luck. I don't know what is awaiting but IN The Future I will not talk to anybody from INDIA - they do not have authority and do not listen (but maybe they don't listen because they can't do anything about it). Good Luck!!
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I have the same problem and there is NO error message what so ever, but the Black is not printing atall, I tried to print Black document with color preference and still it will not print, I am lost as what is the problem, because I followed all the steps and there is no error message, Don't really know what to do now.
ANY suggestion?
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