Freezer has stopped working in refrigferator

Hello Hans;


My name is Peter. I am a retired field service refrigeration technician.

There could be several areas that would effect your water dispenser not working:

1.) When you depress the water dispenser do you hear a 'Click'? If not you have a bad water dispenser contact switch.
I would send you a diagram but I do not have your model number.

2.) In the lower back of your fresh food section is your water dispenser water tank. At times this can freeze near the freezer section. Look in the lower corner of the freezer & your fresh food section for ice build-up.

3.) You could have a bad water filter. This does happen often. Remove the water filter and test you water dispenser.

4.) Do you have water leaking out of the bottom of your dispenser door? If so you have a split in the tubing in your water dispenser door.

5.) Is your ice maker working? Often the water valve to your refrigerator becomes plugged up and you do not get sufficient water pressure 60 PSI to operate your water dispenser solenoid valve.

What is the make and model number?

The defrost drain line in the freezer is stopped up.
You will have to remove all food and turn the refrigerator off for 24 hours to let the drain line defrost.

The symtoms sound all to common on GE units. Based on your symtoms I suspect the fresh food area is to cold. The damper assy is controled by the motherboard / thermistors. This damper assy adjusts to control the air movement from the freezer. During its cycling it can snap loose when this happens the air from the freezer is uncontroled. Within a few days the fresh food compartment temps can drop below freezing. The drop in temp also can freeze the water reservoir behind the lower crispers and in some cases the water filter. Altho You may have other issue (i.e. filter, bad fill valve assy, motherboard) the above statement happens 70% of the time. Fresh food damper assy part# WR49X10091 est $135.00.
Ric

Check the water reservoir in the rear of the fresh food compartment. It may be frozen. If so, there may be an issue with the "damper control assembly" (located in the upper left side of the fresh food compartment) that allows cold air from the freezer compartment into the fresh food compartment. This cold air works its way down to the reservoir (and perhaps other items) and freezes the water inside the reservoir, which disallows regular flow of water at your external dispenser.

Contact an appliance service company.

adjust tempt of fresh food side it may be to cold and freezing veg/ and water line .. **** ..

Hair dryer is the easiest way to thaw. To find cause: Remove lower grill and disconnect the water line going through the freezer door hinge. Usually it is a push lock fitting, which requires you to push the ring on the end of the fitting toward the center of the fitting while pulling (not hard) on the plastic tube. Now place a pan under the separated plastic hose and try the water dispenser. If water comes out, your problem is a frozen water line in the freezer door. A warmer freezer temp may help, or you can order and install a WR49X10173 water tube heater. (the heater may take 24 hours to thaw the line, but I have used it successfully several times. Cost about $50) If no water comes out the separated tube when you try to dispense water, reconnect the tube at the hinge by pushing the plastic line back into the fitting. Now, at the back of the refrig., disconnect the water line going from the water valve to the fresh foods compartment. Try to dispense water. No water at valve outlet = bad valve. Water dispensed from valve now = frozen water filter or water line at back bottom of fresh foods compartment. (make sure you disconnect the right tube. If in doubt, disconnect them both, just get them back correctly so your icemaker continues to work) Send me additional comments if needed. Don't rate before you try all the steps.

If water filter or water line/ reservoir is frozen, thaw with a hair dryer. If reservoir is frozen, check to make sure there is no frost on back wall of inside freezer, preventing normal air flow, allowing cold air to enter fresh foods compartment through return air vent at lower back of fresh foods compartment, resulting in freezing of water line / reservoir and possibly food in bottom bin.

Welcome to the computer world. When depressed, the paddle actuates a switch attached to the bracket above. The switch sends a low voltage signal to a small circuit board mouted right behind the display. A computer chip on that small board communicates with another chip on the main control board mounted in the rear wall. Your situation could be a bad actuator switch, a broken paddle tab, possibly a bad door switch (the fresh food doors must be closed to dispense), or a bad electronic control.

Remove lower grill and disconnect the water line going through the freezer door hinge. Usually it is a push lock fitting, which requires you to push the ring on the end of the fitting toward the center of the fitting while pulling (not hard) on the plastic tube. Now place a pan under the separated plastic hose and try the water dispenser. If water comes out, your problem is a frozen water line in the freezer door. A warmer freezer temp may help, or you can order and install a WR49X101073 water tube heater. (the heater may take 24 hours to thaw the line, but I have used it successfully several times. Cost about $50) If no water comes out the separated tube when you try to dispense water, reconnect the tube at the hinge by pushing the plastic line back into the fitting. Now, at the back of the refrig., disconnect the water line going from the water valve to the fresh foods compartment. Try to dispense water. No water at valve outlet = bad valve. Water dispensed from valve now = frozen water filter or water line at back bottom of fresh foods compartment. (make sure you disconnect the right tube. If in doubt, disconnect them both, just get them back correctly so your icemaker continues to work) Send me additional comments if needed. Don't rate before you try all the steps.

check the water resevour it is probebly frozen up arpound the outlet of it. its inside of the refrigferator, towards the back of the refrigerator down towards the bottom. take a hair drier and thaw it out.