If you are using Windows Media Player you can use that. Depends on which version you are using. How to Videos are here; http://www.sandisk.com/Retail/Default.aspx?CatID=1468 OR you can manually manage the music thru My Computer>Device Name (e250)>Music Folder. Please add to the question if that didnt work. SanDisk Technical Support 1-866-726-3475
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