The prompt you are receiving is called "Second sign-in verification," and it is designed to protect your account from unauthorized access.
There are several ways to confirm your identity:
Send a code to mobile phone or non-Yahoo! alternate email address:
- Go to the Yahoo! sign-in page (http://login.yahoo.com).
- Enter your Yahoo! ID and password, then click Sign In.
- You may need to enter the security CAPTCHA code. (If you do not see a randomly generated code, simply proceed to the next step.)
- Select Receive Code and enter your non-Yahoo! alternate email address or mobile number.
- Note: A code will be sent to the location you entered; make sure you do not navigate away from the page where you entered your alternate email address or mobile number.
- Once you receive this code, you will need to enter the code on the page where you entered your alternate email address or mobile number.
- You may be required to update your current password.
Note: At this time Yahoo! alternate email cannot be used to confirm your identity. If your alternate email address is a Yahoo! email, please use your mobile number or security question.
Verify your security question:
- Go to the Yahoo! sign-in page.
- Enter your Yahoo! ID and password, then click Sign In.
- You may need to enter the security CAPTCHA code.
- Provide the answer for the security question displayed and click Verify Answer.
- You may be required to update your current password.
If you do not have a non-Yahoo! alternate email address, valid mobile number, or cannot verify your security question, you may need to contact Yahoo! to confirm your identity. Note: When filling out the form, please select Yahoo! Account under "Product."
×