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Posted on Aug 05, 2017

Audio dropouts / video pixelating (HD recordings)

Having come across volumes of internet complaints about this issue, I was wondering what you guys thought?  Comcast gives this box to all it's HD DVR subscribers.  The audio dropouts (10+/hour) on HD recorded shows - sometimes followed by fleeting pixelation across the screen is driving us insane.  Is there a certain version of firmware or software for this unit that solves this issue?

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HDMI Video droputs.

Have you tried a different HDMI cable?
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You have nicely proved that u have done the basics to solve the problem. Dont worry Sir, we will look into this and get back to you.

Thankyou
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I was wondering what is the typical ideal set up in terms of picture settings to obtain the best picture from my 46" samsung 6 series. It is currently connected to my sky box (not HD)through a normal...

If you are not connected to HD, pixelation can easily occur, especially if you are using an analogue connection. Here is a list, from best to worst, of how you should connect the video on your system.

1) BEST - HDI cable between the TV HDMI in and the sky box HDMI out. This is a full bandwidth digital audio and video connection.

2) BETTER - S-Video between your TV and sky box (with L & R audio)

3) GOOD - Component Video with L & R audio

4) STANDARD - single video cable (yellow) along with L & R audio

5) standard coax

These are listed, as stated, from best to worst quality. If you are not using a digital connection (HDMI), then pixelation can be expected.
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Sounds like dropped pixels.  My first guess is the computer has been dropped on its corner, with the pixel dropout radiating diagonally from the corner.
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And no, it is not normal for a macbook to have lines across the screen.
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take it or ship it to video tech service. they will clear it and go from there. it may need some tension adustments in addition. The guy there is super cool.
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playback and record are 2 different things. playback, you connect the DVD player audio-video OUT to the audio-video IN of the TV. recording, you connect the DVD player from the audio-video IN to the audio-video OUT of the source (i.e. cable box, set-top box, etc) hope this helps!
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