Disconnects incoming calls after one ring

After one ring, the phone disconnects. I used my cellphone to call, and it did this to me:after one ring I heard a staticky noise- like a fax (we don't have one). The phone says "incoming call" with no caller ID information (we have caller ID, and it works at other times). I can call out w/o problems. We do have voicemail on this system- but I haven't figured it out yet. After one ring, the phone disconnects. I used my cellphone to call, and it did this to me:after one ring I heard a staticky noise- like a fax (we don't have one). The phone says "incoming call" with no caller ID information (we have caller ID, and it works at other times). I can call out w/o problems. We do have voicemail on this system- but I haven't figured it out yet.

same issue - have unplugged base stations and batteries and still the same issue.

same issue - have unplugged base stations and batteries and still the same issue.

Almost sounds like the voicemail is somehow or for some reason answering the calls and hanging up.



Since you can call out with your sets no issues, it is not a set problem.



Caller ID shows up after 2 rings, it's after the second ring that sends this information to your phones, but since the call is being answered after the first ring, it may not propagate this information to the set because the voicemail is possibly answering.



Ok, I want you to un-plug your base station (with the voicemail) and leave it unplugged, then get your telephone sets, and pull out the batteries.

Now, put the batteries back in and power up the telephone sets, after the sets are back up and running, power up the base station.



This will reset the base station and re-establish a link to the sets.



Then test call after you get dial tone on the sets. Call and see if the issue is still there. Almost sounds like the voicemail is somehow or for some reason answering the calls and hanging up.

Since you can call out with your sets no issues, it is not a set problem.

Caller ID shows up after 2 rings, it's after the second ring that sends this information to your phones, but since the call is being answered after the first ring, it may not propagate this information to the set because the voicemail is possibly answering.

Ok, I want you to un-plug your base station (with the voicemail) and leave it unplugged, then get your telephone sets, and pull out the batteries.
Now, put the batteries back in and power up the telephone sets, after the sets are back up and running, power up the base station.

This will reset the base station and re-establish a link to the sets.

Then test call after you get dial tone on the sets. Call and see if the issue is still there.