Handle will not go down - stuck in upright position

SOURCE: No suction in upright position

Check the adapters at the bottom. They're supposed to move cleanly when you lower the handle. It's pretty obvious if there's an air gap when you lower the handle, and you should hear the suction in the air gap.

And...call Dyson...their support is great!

SOURCE: motor loud

when you put the handle down it turns on the brush roll. you may need to clean the brush roll or replce it if the bearings are bad.also clutch and 2 belts are started when putting handle down for brush operation.

SOURCE: handle wont go to upright position

The red pedal has slipped out of position. On both ends of the red pedal you'll see metal rods (the axel of the pedal). On one side you'll see the metal rod sits into a long groove, on the other side you'll see the metal rod sits into a round hole. They both have to be in the long grooves so you have to reposition the rod that's into the round hole by pulling it out and sliding it back into the long groove above the round hole. You'll now be able to bring the handle up and lock the machine back into the upright position.

SOURCE: dyson 28 handle is stuck in the locked and upright

how do you remove the air duct (plastic sliding piece) that is making the vacuum stay in locked upright p[position?

SOURCE: Placing the handle of my Dyson DC07 into its

Hi its Darran at Dyson.

The brush control is designed to switch the brush bar off automatically when you stand the machine back into the upright position. It is designed this way to protect any delicate floor surfaces when you have the machine switched on and upright and when you are using the hose.

If the brush control should be in the centre position and move forward to the "on" position when you release the head. If it is not doing this, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service