SOURCE: Black INk Problem
Actually, Kodak replaced the print head, the tray that the cartridges sit in. All is okay.
SOURCE: Kodak printer 5500 will not print in black
Go to www.kodak.com/go/printheadsupport to get instructions how to remove the old printhead and on how to install the new one.
SOURCE: 5500 WON'T PRINT BLACK INK
It sounds like the print head is not functioning. If you have taken it out and cleaned it already (the print head) and it still doesn't work you will have to call kodak to request a new print head. They will ship one to you free of charge. If you let them know about how much ink you have wasted from cleaning they will also send you new ink cartridges. They may ask you to perform all the steps from the troubleshooting guides again, just do it again. They seem to follow a script when calling for support so just humor them by doing the same things you have already done a dozen times.
Kodak needs to start selling the print heads at Best Buy right next to the ink cartridges! It seems like tons of people have had the same issues with the print heads.
SOURCE: Kodak printer 5500 will not print in black
I had the same problem and wasted money on 2 new cartridges before finding the answer on several blogs. Call Kodak Tech Support. In this case they are very good. Tell them the problem, they walk you through some steps and then give up. They will then send you out a new print head (a cheap and disposable device). I thought about buying another one for the next time things go bad but I can't find a source. They send it in 3-5 days, free. I think Kodak is embarrassed about their bad system (printheads should not go bad so fast!)
SOURCE: Kodak Printer will not Print Red Ink
I have problems printing red ink too. What can I do to resolve this and how can I purchase a new Printhead to see if this is the problem?
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