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Resetting the base & handset/s on a BT Freelance XD5500:
Hold the Find button on the base unit until you get a double beep then tap the Find button 7 times. On the handset: remove a battery hold the menu key and refit the battery screen says SW VERSION press up arrow key until screen shows REGISTER CLEAR press menu press menu again and wait for OK to appear remove a battery and refit
Registering the XD5500 handset. Then register the handset to the base as follows: Hold Find button on base unit until you get two beeps On handset: Press menu Scroll to register Press menu Scroll to Register Base Press menu Press 1 Wait When it says PIN ? Enter 0 0 0 0 (four zeros) and press menu.
Note: If you have more than one handset then repeat registering the handset to the base for each subsequent handset/phone.
If this procedure fails to solve the issue, then you have a unit with a fault and if it is less than a year since purchase the retailer should change it for you.
Thank you for contacting the BT Helpdesk. To turn off the message alert beep:Hold the left-hand <<SKIP button on the main base until the voice says "message alert off"
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