This means that the operating system cannot find the file system. Generally this is a sign that the hard drive has failed. The first thing I would try would be to boot from the OS X install disc and see if it can locate the drive to reinstall the operating system. If it can, you may be able to fix it that way. If it can't, likely the drive has failed and needs to be replaced.
FYI if the drive is 'almost' failed, I have had success with taking it out and putting it in the freezer for a few hours, then back into the computer. It may work for long enough to allow you to back up anything you are missing.
Mark, I use to recommend the freezer method myself until I really dug into the results.... and you are right, it has saved me as well, but it would be a very short window of time before the drive heated up, and condensation would take the drive down again anyway due to the freezing.
If its a customers very important data, this method is rarely ever a good idea as you will be creating basically a one shot deal on recovery, and if unsuccessful, creating a near impossible recovery by professional services.
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SOURCE: when turned on it just a white screen with a picture of a folder
HI,
Off hand and based on the description, it would appear that the hard drive of the computer is either faulty or the programs stored inside are corrupted. Corrective actions could be any of the following:
Good luck and thank you for using FixYa.
SOURCE: on startup, white screen with question mark folder
my mac pro laptop has white screen flashing folder with question mark it fell & when i took it to the store they told me it was the hard drive so i bought a new one and it still does the same thing so how do i fix my laptop . please help
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