My phone does not ring on incoming calls, nor am I able to pick up the call itself by lifting the receiver nor selecting the calling line.

Check video for 'fax receive set up' in similar model:


Manual receive: In coming call receives like telephone
Fax/tele: Incoming call rings like telephone if its not fax, if incoming is fax it will entered in fax mode automatically
Automatic: Incoming call converts in fax mode after ring count ends( ring to answer option also avail in fax set up mode rage 1-6 rings)
Fax: Incoming calls straight away converts in to fax mode.( this option only for dedicated fax lines)
Set up your best option as per your requirement.

From the phone, press intercom and dial 790. That clears any "cleaning person" button presses. Check the ringer control button on the left side of the phone to make sure it's on. The "we can't pick up the call" is disturbing because the line should appear on your phone. In a TD system, the lines are normally numbered 01-12, but that's on this side of the pond. If you have ISDN ot EI trunks, they may be different. In a standard key system, the line buttons are called Single CO (SCO) buttons and are programmed by prressing Program 99 on an idle phone, then the button and reading them. If they don't say SCO 01 02 03 etc, you dial 0+01 02 03 etc STORE to change them.

Pick up the handset and drop it back down when you're finished.

Carl

There are 2 things that would prevent you from being able to answer a ringing phone by picking up the handset. Your phone has to be ringing, and you need to set preferred line ringing on incoming calls.

The second part is easy. Press PROGRAM 99 and dial 22 STORE on your phone. Now when a call rings on your phone you can pick it up. If you can't, then your phone is not ringing.

Ringing is set in system programming.

Carl

The answer mode determines whether the HP Fax answers incoming calls or not.

Different answer modes are :

* Fax

The HP Fax will automatically answer all incoming calls using the Rings to Answer setting. This is the default setting.

* FaxTel (unit with handset model only)

The HP Fax automatically answers all incoming calls using the Rings to Answer setting. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. The incoming voice call will need to be answered using the attached handset.

NOTE: If the HP Fax determines the call is a voice call, only the HP Fax will ring with the special ring tone. The other phones on the same phone line will not ring at all. You will not be able to pick up the voice call using the other phones.

* Tel

The HP Fax will not automatically answer calls. Faxes will need to be received manually.

* AnswerMachine

The HP Fax will monitor the line when an incoming call is answered by a person or by the answering machine. If the HP Fax detects fax tones on the line, it will receive the fax.

Hi ...

There are situations when fax interrupts the telephone conversation. The possible cause of this issue is Remote RX feature on MP 780. There are 3 possible solutions to these problems which are listed below:

I) Change Remote RX ID on MP780

1. Confirm the <Fax> button light is lit. If the light is not lit, press the <Fax> button.
   
   
2. Press <Menu> button. [RECEIVE MODE] will appear on the display.
   
   
3. Press < (left arrow) or > (right arrow) to select [RX SETTINGS].
   
   
4. Press <OK>. [ECM RX] will appear.
   
   
5. Press the < (left arrow) or > (right arrow) to select [REMOTE RX].
   
   
6. Press <OK> twice. The current Remote RX ID number will appear.
   
   
7. Press < or > to select the desired Remote RX ID number. The options are from 00 to 99.
   
8. Alternatively, you can press the numeric keypad to select the number.
   
9. For example, to select [38], press <3> and then press <8>.
   
   
10. Press <OK>.
    
    
11. Press <Stop/Reset> to return to standby mode (date and receive mode will appear).

II) Turn off Remote RX on MP780

1. Confirm the <Fax> button light is lit. If the light is not lit, press the <Fax> button.
   
   
2. Press <Menu> button. [RECEIVE MODE] will appear on the display.
   
   
3. Press < (left arrow) or > (right arrow) to select [RX SETTINGS].
   
   
4. Press <OK>. [ECM RX] will appear.
   
   
5. Press the < (left arrow) or > (right arrow) to select [REMOTE RX].
   
   
6. Press <OK>. The current Remote RX option [ON] will appear.
   
   
7. Press < or > to select [OFF].
   
   
8. Press <OK>.
   
   
9. Press <Stop/Reset> to return to standby mode (date and receive mode will appear).

III) Choosing a receive mode MP780
If you want to receive only faxes automatically with your machine, or you have a dedicated telephone line for fax use only:

• Select [FAX ONLY MODE].
  
  When you receive a fax call: The machine will receive the fax automatically.
  When you receive a voice call: You will not be able to answer the call.

If you receive mainly voice calls and sometimes faxes, or you want to receive faxes manually:

• Select [MANUAL MODE].
  
  When you receive a fax call: The telephone will ring. Pick up the handset and if you hear a beep, press <Black> or <Color> on the machine to receive the fax.
  When you receive a voice call: The telephone will ring. Pick up the handset to answer the call.
  For remote receiving: If you are far from your machine, dial 25 (the remote receiving ID) on your telephone to receive faxes. (Telephone being used, such as a base station for a cordless phone, must be connected through the MP780 for the remote receiving function to work.)

If you want to receive voice messages on your answering machine and receive faxes automatically:

• Select [ANS.MACHINE MODE].
  
  When you receive a fax call: First the answering machine connected to your MP780 will respond to an incoming call, and then the MP780 will receive faxes automatically.
  When you receive a voice call: The answering machine connected to your MP780 will respond to an incoming call.

If you want to receive faxes automatically as well as voice calls:

• Select [FAX/TEL AUTO SW].
  
  When you receive a fax call: The machine will receive the fax automatically.
  When you receive a voice call: The machine will ring. Pick up the handset to answer the call.

If you have subscribed to a Distinctive Ring Pattern Detection (DRPD) Service with your telephone company (US only):

• Select [DRPD].
  
  When you receive a fax call: The machine will ring according to the ring pattern you have chosen and receive the fax automatically.
  When you receive a voice call: The machine will ring according to the ring pattern you have chosen. Pick up the handset to answer the call.

Dont' forget to vote if this helps .... Cheers :)

I am a Vidavi certified tech. Give me a ring

Receive Mode Settings Select from the following receive mode options to suit your needs. Once you've decided on which receive mode to use, follow the below instructions to set the receive mode using the operation panel. Receive Mode Setting

1. Press the <FAX> button to enter Fax mode.
   
2. Press <Menu>.
   
3. Press the right or left arrow button to select [Receive mode settings], then press the <OK> button.
   
4. Press the up or down arrow to select the receive mode that best suits your needs, then press <OK>.
   
   

Types of receive mode
Select the receive mode according to your needs.
Receive mode
Purpose
FAX/TEL AUTO SW When you want to receive faxes automatically as well as voice calls. FAX ONLY MODE When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only. DRPD When you have subscribed to a DRPD service with your telephone company. MANUAL MODE When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually. ANS.MACHINE MODE When you want to receive voice messages on your answering machine and receive faxes automatically. FAX/TEL auto switch
FAX :
The machine does not ring but will receive the fax automatically. Voice call :
The phone attached to the machine will ring. Pick up the handset to answer the call. Note:

• Ring start timing and Telephone ring length can be specified in FAX/TEL auto switch in the Receive mode settings.
  
• If you want the telephone to ring when it receives a fax, connect a telephone to your machine and enable the Incoming ring settings in RX settings.
  
• The phone attached to the machine may not ring depending on the telephone type you are using.

FAX only
FAX * :
The telephone does not ring. The machine will receive the fax automatically. Voice call :
You will not be able to answer the call. * If you want the telephone to ring, connect the telephone to your machine and enable the Incoming ring settings in RX settings menu.


DRPD
FAX :
Your telephone line will ring according to the ring pattern you have chosen and receive the fax automatically. Voice call :
Your telephone line will ring according to the ring pattern you have chosen. Pick up the handset to answer the call. Note: Specify the FAX pattern in the DRPD: Set FAX ring pat. in RX settings menu.

Manual RX
FAX :
The telephone attached to the machine will ring. Pick up the handset and if you hear a beep tone, press the <Color> or <Black> button on the machine to receive the fax. Voice call :
The telephone attached to the machine will ring. Pick up the handset to answer the call. Note: If you are far from your machine, you can use the remote receiving function to receive faxes. Pick up the handset of the telephone connected to the machine and press 25 (the remote receiving ID).

Ans. machine connect
FAX :
First the answering machine connected to your machine will respond to an incoming call, and then the machine will receive faxes automatically. Voice call :
The answering machine connected to your machine will respond to an incoming call. Note:

• Set the answering machine to answer on the first or second ring.
  
• The entire message should be no longer than 15
  

go to programming section 5
You want Automatic Line Selection

Press feature00
left intercom button press twice (system program)
press right intercom once (central tel program)
enter # of extension to be programmed (intercom #)
press **
press line buttons in desired order line1 line 2 etc and
end with left intercom then press**
enter feature 00 to exit programming
Dave

just set the amount of rings higher on the back of the phone and make sure all you old messages are deleted and also make sure its not set to do not disturb