Hello
Ailla, thank you for allowing me to assist you!
Could the
error code possibly be "OFF"? If so, there is a possibility that the
temperature control is in the OFF position. When this occurs the temperature
control turns off the compressor, but does not disconnect the power to the
light bulb or other electronics. Let's try activating the freezer by pressing
the UP arrow until display shows "4" or desired setting. Allow 24 hours for
temperature to stabilize. For future reference you can lock the control to keep
from accidently changing the temperature setting. I hope these troubleshooting
tips help you in some small way. I ask that you please follow up with a comment
on the post, at your convenience, to advise if further troubleshooting is
needed or if the unit's status has changed successfully.
Best
regards!
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