Reset neptune have unplugged cannot get machine to reset, in the display window, shows 64mns and the heavy duty cycle is lit, we need to reset

MYSTERY machines are difficult to diagnose, but the closest to a reset is to disconnect the power overnight.

It may need a new control board.

Try this, worked for me! :)

New WHIRLPOOL Top Load Washer
Model #'s CAE2743BQ, CAE2763BQ
Cycle Selector Knob key dance: [CCW=Counter Clockwise and CW = Clockwise]
Start On "NORMAL"
1 step CCW (Left)
2 steps CW (Right, Right)
1 step CCW (Left)
1 step CW (Right)
Stay on "HEAVY DUTY"
(If unsuccessful LEDs will not flash, and you must return the selector to the Normal Cycle position and
wait 4-5 seconds before retrying. )

If you are successful in the process, all LEDs will be flashing
Toggle between HEAVY DUTY and NORMAL until ONLY the RINSE light is on, then press the
START button for about 30 seconds. Machine will then enter CALIBRATION mode for about 2 - 4
minutes. DO NOT RAISE THE LID

when you unplug it you're resetting the computer board just like your house computer does,so if it helped by unplugging it i would have to say the board is bad and needs to be replaced.next time send the model number off of the machine

Unplug the machine and try again. Sometimes resetting the board can solve the problems, other times it's just a faulty board. Good luck

Error codes appear when there are problems with the door, the inflow and drainage of water and the motor.

Do
Your Maytag Neptune washer displays the "do" help code when the washing machine is trying to start a cycle, but the door is open or not locked properly. If this message is displayed, close the door securely and restart the washing cycle.

FL
The "FL" code indicates that the washing machine was unable to lock the door after you closed it. Open and close the door tightly, then restart the washing cycle.

Sd
The "Sd" code indicates that you have added too much detergent to the washing machine and your laundry has too many suds. The machine will stop displaying this code if it has successfully run the suds recovery cycle, which removes the excess suds from the wash load. If the code remains, reduce the amount of detergent in the load. Use less detergent for similar loads of laundry in the future.

PF
The "PF" code indicates that a power failure has occurred. Restart the wash cycle. If the code still appears, check that the washing machine is still plugged in to the electrical outlet.

Nd
The "nd" code indicates that your Maytag Neptune is not draining as it should. Check that the drain hose isn't kinked and that the stand pipe isn't clogged. If you find either of these problems, fix them before restarting the washing cycle.

LO
The "LO" code appears when the washing machine has finished the selected wash cycle, but cannot unlock the door. Verify that the door is closed properly, push the "Off" button, and wait two minutes. The door should unlock and the error code will disappear. If the error code remains, unplug the washing machine, wait two minutes and plug it back into the electrical outlet.

Lr
The "Lr" code indicates that the washing machine's motor is not running as it should. Have your Maytag Neptune washing machine serviced by a certified Maytag repair professional. Maytag Neptune Priority One Service: (888) 462-9824

NF
The "nF" code appears when the washing machine has tried to fill with water and has failed. Verify that the inlet hoses aren't kinked and that the faucets are fully open.

Od
The "od" code appears when you must open the washer door. The Maytag Neptune washer requires that you open the door between cycles.

Other Codes
* If your Maytag Neptune washing machine displays any codes that are not listed above, contact Maytag Neptune Priority One Service for assistance. Maytag Neptune Priority One Service: (888) 462-9824


Hope this helps (remember to rate and comment this answer).

Press and hold the End of Cycle button for 3 seconds or until the Control Locked indicator turns off. Unplug the machine for at least 30 minutes to forcibly reset the control and to eliminate the possibility of an electronic glitch if the End of Cycle button does not unlock it. Replace the control if unplugging and the End of Cycle button fails to unlock it.

Hi,

This is a common question we face daily. Certain washing machines allow hot water to enter only during certain cycles. Others allow hot and cold to enter intermittently. Consult your owner's manual to be absolutely sure about this. If you're sure the machine isn't working the way it used to--or should--try these tests:
Is the hot water turned on? If not, turn it on.
Is the washer getting cold water but no hot water? If so, check to see if the control panel
settings are correct.
Thanks for writing to Fixya.com and I am Aparajita. I will be assisting you today.

Unplug washer for 10 min to reset curcuit board. Then select the spin cycle. Selecting too many cycles in a short period of time can confuse the little brain in the board.

you dont need to reset the times, all that has changed is the soil type. in example, light, regular or heavy. that is what causes the times to change.
you just need to push the options button until it shows the type of cycle you want.
also make sure you have the proper cycle selected and then look to see what other options are selected. you just have too many options turned on, so look at the controls to see what is different then you remember.

sounds like the door switch