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Here is what Ford says to do. You might want to check to make sure your account, phone and vehicle information is correct. If this does not work, then recommend contacting Ford customer service for additional assistance. Google maps is no longer available for Ford vehicles.
Here are MapQuest instructions:
How Can I Send Directions to My Ford's SYNC Navigation System?
Keep your eyes on the road and connected to the world when you send your destination using MapQuest to your Ford Sync system. You must have an active Sync subscription and register your account on the Sync Owner Site to use this feature.
Map your destination*
Select Send, located in the upper right-hand corner of the map
From the drop down menu, click on Car
Select Sync
Enter your Sync Mobile Number and enter your destination name
Click Send
After receiving notification that the location was successfully sent, press the Voice button on your steering wheel and say "Services"
Say "Yes" when Sync asks if you'd like directions to destination you selected online
Once the route download is complete, the SYNC voice will provide the turn-by-turn instructions to your destination
Please Note: The Send to Car option is only visible after you have created your route. Only voice navigation will be enabled when sending route information to your Ford Sync system.
You neglected to specify the city or cities you're asking about, but if you enter the information into Mapquest, it will give you the distance. MapQuest Maps Driving Directions Map
Internet printing can be tricky because everything is in HTML which is not designed for printing but for clicking. So there are links and features but when you try to print it can be blank or half pages. Is there a button on the site that says printable view or print these directions or something similar? If you click on that it should allow you to print the page as you see it on your screen.
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