see the next steps. God bless you
a stuck key or non-responsive key, most of the time you will have to
replace the keypad for this microwave oven repair. If your keypad is
connected to your control board by a flat ribbon wire, try disconnecting
it and clean the silver contacts with an ordinary pencil eraser. After
cleaning, plug it back in and try it. If it doesn't fix it, replace
the keypad unit. Some units actually have keypad tests to confirm your
diagnosis of a bad key.If your keypad and control is the same
unit, replace that unit. Another note, unlike stove/oven keypads and
controls, most microwaves do not have error codes or tests to
distinguish whether it is truely the keypad or control. Most of the
time, it is the keypad that needs replacing, but a small percentage of
the time it can be the control. Check the tech sheet if they can point
you to the right part.
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