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Troubleshoot. Try different cables, mics, instruments, etc to make sure that its the device and not something else.
Make sure you don't have any digital effects (compressors, guitar effect simulators, etc) activited.
See if there's a way to restore the device back to factory settings. Make sure you backup your recordings first.
I get an unformatted come on the screen on my Boss BR 532 when I swith on, and also when pressing record, although I can get drum machine to work and guitar go through it ok but no recording Hmmmm Erggg
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