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Nancy Kuranyi
Nancy Kuranyi Posted on Oct 01, 2013
Answered by a Fixya Expert

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I purchased a new computer and have not accessed my alternate email account for several months. When I enter the email address it doesn't show up. How do I find it.

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Brian Sullivan

Brian Sullivan

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  • hotmail.com Master 27,725 Answers
  • Posted on Oct 01, 2013
Brian Sullivan
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Clear your Web browser's cookies and then restart your browser.
Enter your Web browser's "Options" utility and delete all cookies, then restart your browser, then try to load Hotmail again.
Cookies are files that store information on your computer.
Your Web browser constantly refers to the information as it loads websites.
If an error has been stored in a cookie, it is possible that this could prevent you from being able to log into Hotmail.
Go directly to the Windows Live website.
Though Hotmail addresses and the service itself still exists, Hotmail has existed under the "Windows Live" banner of products since 2007 with the release of Windows Vista.
If you're attempting to load Hotmail through Hotmail.com, your browser may be having a hard time redirecting you to the new site.
Go to the Windows Live website (see Below) directly and try to log in there.
http://login.live.com/

Type your user name correctly. To log into your Hotmail account you are going to need to type your full user name followed by "@hotmail.com" into the "Windows Live ID" box on the site.
If you leave out the "@hotmail.com" part of your email address, Windows Live will be unable to log you into your Windows Live inbox.
Type your password correctly.
Hotmail account passwords are case sensitive, which means that capital letters are considered different from lowercase letters.
Make sure all letters that should be capitalized in your password are (and those that shouldn't be capitalized aren't), and then click "Sign In" to try to access your Hotmail account again.

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Cant log into my yahoo account i forgot pass word and i dont have the same phone can u delete the pass word i have tax papers in there
Get a hold of a Yahoo rep and explain situation, hopefully they will give you the time and compassion to rectify your deli ma
Read full answer
Jan 17, 2016 • Yahoo Computers & Internet
tip

How do i reset Yahoo Password (Forgot Yahoo Password)
This article explains various solutions for recovering access to your Yahoo mail account.
Please note accounts that have had absolutely no activity in the past 12 months are at risk of being deleted.
Abandoned and obsolete accountsare often quickly deleted from the server, making account recovery impossible.

Forgot Yahoo ID

If you have forgotten your Yahoo ID, head over to Yahoo'sAccount Recovery Wizardpage.
Follow the step-by-step instructions to recover your account information.

Reset a Forgotten Password

Use theSign-in Helperto reset your Yahoo password and regain access to your account. For account security,
Yahoo only displays some of the options below. The system determines which options to display
based on factors like where you're signing in from and recovery info on your account.

Change, recover, or reset your Yahoo password (Partner Accounts)

Your Yahoo password gives you access to every Yahoo service you use.
You'll need to know your current password in order to change it to something else. If not, you can reset it to start fresh.
Partner account- If you have an email account with Yahoo through one of with partners (Verizon, AT&T, Frontier,
Rogers, BT, Sky, Spark, or MTS)
follow these instructions to change or reset your password.
Change your password
Go to the Yahoo Account Info page.
(Mobile web browser only) tap the Menu icon Image of the mobile web version of the menu icon..
Click Account Security.
Click Change password.
Enter and confirm your new password.
Click Continue.
- A confirmation appears.
Click Continue to finish.

Reset a forgotten password

Use the Sign-in Helper to reset your Yahoo password and regain access to your account. For account security,
we'll only display some of the options below. The Yahoo system determines which options to display based on factors
like where you're signing in from and recovery info on your account.Mobile phone number and alternate email address.
  • Go to the Sign-in Helper.
  • Enter your phone number or email address.
  • Click Continue.
  • If prompted, enter the CAPTCHA code.
  • If you can receive text messages to the number listed, click Yes, text me an Account Key.
If you have access to the email address listed, click Yes, send me an Account Key.
  • Depending on the option you've selected, Yahoo will send an Account Key to your phone or email.
  • Enter the Account Key that Yahoo sent in the field provided, then click Verify.
  • Select an account to reset from the list connected to your mobile number or email address.
-If you see an account that's not yours? You can remove it by clicking remove it here.
  • Click Continue.

Forgot Yahoo Password Use Your Secret Questions

Note: If you don't have secret questions on file, that reset option won't be available in Sign-in Helper.
Also, remember thatthe system will determine which if the secret questions will be made available to you.
If you have forgotten your Yahoo password and wish to use your security questions, head over to Yahoo'sContact pageand selectPassword and sign in.
Under sub-topic two, selectForgot Password, underRecommended Option, enter your email address and click onSubmit.
ClickNext. If prompted, enter the CAPTCHA code.
SelectUse my secret questions, followed byNext. Then enter the answers to your security questions.
If entered correctly, Yahoo will prompt you to enter a new password. Enter your new password and click onNextto finish your password recovery.

Forgot Secret Question

If you have a mobile number, listed on your account, that option will show it.
  • Click No, I can't receive text.
You'll see your alternate email address.
  • If you have access to that email, click Yes, email me.
A "Recover access to your Yahoo account" email will be sent to your alternate email address.*
  • Enter the verification code Yahoo sent you, then click Submit.
  • Click Continue or you can click Create new password and update it on the spot.
Important Note: If you can't answer the secret question andyou do not have access to your alternate e-mail address or phone number,
there is nothing else you can do as Yahoo is not able to tell that you are the legitimate owner.

Invalid ID or Password Message

If your attempts to log in are being met with anInvalid IDorInvalid Passworderror message,
this signals that you've entered a password and Yahoo ID combination that doesn't match what's on record.
If you're sure that you're entering the correct sign-in information, there are a few scenarios as to why this is happening.
If your password contains numbers or letters, make sure that yourcaps lockornumber lockkeys are activated as needed.
Case-sensitive passwords are often entered incorrectly due to key stroke sensitivity.
Take a look at your browser'sauto-fill settings. If your browser usually enters your password for you automatically
and you've changed your password recently, you'll need to enter your new password manually to override your browser settings.
If you're sure that you're entering the correct information, this could be a sign that someone else accessed your account and changed your password.
Change your password immediately using the Password Helper tool. Once you regain access to your account,
review the steps to secure a hacked account to undo any changes made without your knowledge.

Alternate E-mail or Phone Number Changed

Head over tosign in helper.Use the sign in helper and attempt to recover your account,
if you still can't access your account, read: Your Account Recovery Information is incorrect below.

Your Account Recovery Information is incorrect

E-mail providers take your account's privacy and security very seriously,
and we'll only let you reclaim an account if you can prove you're the rightful owner.
When you register for an account,it's up to you to provide the most up-to-date and valid recovery info.
Your best option to avoid losing access is to update your recovery info
if you get a new phone number or change your alternate email address.
If the Password Helper says my password can't be reset online -
If you've tried using the Password Helper and weren't able to get access to your account,
other recovery options may not be available. We know it can be frustrating to see the fail page,
but in these rare cases, we recommend creating a new Yahoo account.

Find your Yahoo ID and restore access to your Yahoo account

From Your Desktop Computer

  • Go to the Account Recovery Wizard.
  • Enter one of the account recovery items listed in the Account Recovery Wizard.
  • Click Continue.
  • Follow the instructions given in the Account Recovery Wizard.

From Your Mobile Device

  • On the Yahoo sign in page, tap Trouble signing in?.
  • Enter one of the account recovery items listed in the Account Recovery Wizard.
  • Click Continue.
  • Follow the instructions given in the Account Recovery Wizard.

Signing in From a Different Device

If you've recently changed your phone or your mobile SIM card, you may see a verification message upon
your first log-in readingFirst time signing in from here?
When you see this message, you'll need to choose whether you want to verify using your phone or alternate email address.
Depending on what you have listed, you can choose to get the code through text message, a phone call, or an email.
Click on the method you'd like to use and then check your email or mobile phone for the verification code.
Enter the code in the field provided and clickSubmit.
For further information, click on thislink.

Yahoo Mail Account Locked

To protect your account, a temporary lock is triggered anytime there have been too many unsuccessful attempts to sign in.
The lock will be lifted automatically after 12 hours, but you can always regain access to your account immediately using thePassword Helpertool.

Problems Using Yahoo's Account Key

Yahoo Account Key is used to "make your life easier". Its goal is to avoid the use of password which is replace by an authentication made with the mobile app.
But, if you can't use your mobile app (network issue, lost phone,...), you can follow these steps:https://help.yahoo.com/kb/SLN25921.html

Problems Using Yahoo's Password Helper

Yahoo takes your account's privacy and security very seriously. As a security measure, Yahoo will only let your reclaim an account
if you can definitively prove you're the rightful owner.
Since Yahoo does not collect much information up-front when you register, there are limited options for verifying that you own an account.
Your best option to avoid losing access to your account is to make sure that your account recovery information always stays up-to-date.
When the Password Helper says that your password can't be reset online - If you've tried using the Sign-in Helper and weren't able to get access to your account,
other recovery options may not be available. We know it can be frustrating to see the fail page, but in these rare cases,
we recommend creating a new Yahoo account.

Yahoo Account Has Been Hacked

If your Yahoo account has been hacked, clickherefollow the prompts.

Yahoo Customer Care Personal Contact

To date, Yahoo has not given any way to have any personal contact with customer care.
You must therefore try to recover your account through the means provided on Yahoo site.

https://yahoopasswordesupport.freshdesk.com/support/solutions/articles/30000001718-how-do-i-reset-yahoo-password-forgot-yahoo-password-
forgot yahoo password Google Search
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on Dec 12, 2017 • Computers & Internet
0helpful
2answers

How do I change my screen name
Change your username If you use Gmail with your Google Account, it's not currently possible to change your Gmail username after you've registered unless you want to delete Gmail from your account and use a different, non-Gmail address for your Google Account. You can also create another Google Account with a different Gmail username.
If you don't use Gmail with your Google Account, you can change your account username to another email address at any time. Your username is the full email address you used to create your account.
To change the email address on your account, just follow these steps:
  1. Visit the Google Accounts homepage.
  2. Sign in to your account.
  3. Click Edit in the Email section.
  4. Enter your new email address and your current password.
  5. Click Save email address.
Once you've saved the change, you should receive a verification message at the email address you just entered. To complete the change, you'll need to click the verification link in this message. You should also receive a message at your old email address confirming that we've registered the change to your account. If you don't receive the verification email, check your spam folders or request a new email.
Note:
  • You can't change the email address on your account to an existing Gmail address, but we invite you to add a new Gmail address to your Google Account.
  • You can't change the email address on your account to an email address that's already associated with a Google Account.
  • If you want to make your alternate email address the new primary address, you'll first need to delete your alternate email address from the account.
  • The account username that you choose needs to be an active, valid email address that you can access.
Read full answer
Sep 22, 2014 • Google Gmail
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3answers

Forgot my Password/login - need a new account
People sometimes forget their email username or password even both.
Fortunately, you can retrieve your username if you can supply some information that verifies your identity.
However, if you forget your password, you must select a new one.
You will need access to the alternate email address you supplied when you created your current email account.

Go to your email program and click the link under the sign-in fields to recover a lost email ID or password.
The title of this link may vary, depending on your email program.
For instance, look for "Can't access your account?" in Gmail and look for "I can't access my account" in Yahoo! Mail.
Clicking this link will take you to a page with several options.
Select the appropriate option to retrieve your email ID.
For instance, select "I forgot my username" in Gmail and "I forgot my Yahoo! ID" in Yahoo! Mail.

Enter the alternate email address you provided when you signed up for the email account.
You may have to enter other information as well, such as your date of birth, country of residence and zip code.
Go to the email account for the address you provided.
Open the account recovery message from your email service provider to view your username.
If your username is not provided, there should be a link.
Follow the directions included in the message to retrieve your username with this link.
Reset Your Password
Click the link beneath the log-in fields on your email account sign-in page.
In Hotmail, this link is titled "Forgot your password?" and "Trouble signing in?" in BigString.
Choose the relevant option on the following page to retrieve your password.
Type in your user ID and press the "Enter" key.
The email program automatically sends a message to your alternate email address.
Go to your alternate email account and open the message from your email service provider. Follow the directions in the message to reset your password.
Recover Old Email Accounts
Important information can sometimes be sent to an old email address that you no longer use.
For instance, if you registered a domain name, a website hosting account, a PayPal, or eBay account with an old email address but forgot to update your account when you switched email providers, then messages sent by those sites will be overlooked.
Finding old email accounts is not that difficult, especially because email users tend to use the same user name, or variations of it, for all email accounts.
If you know, or have an idea of what the old user name was, then retrieving, or changing the password is simple, but each email server uses a different user name or password retrieval method.

Call your internet provider and tell them you have forgotten your email account.
Give them your name and account number, found on your monthly statement.
In some cases the Internet provider will want to email this information to you.
Be sure they send the information to the alternate email address which you can access.
You don't want them to send messages to the email address you can't currently access.
The internet provider will ask you the security question you selected when signing up for the account.
If you can't remember what you selected, then the customer service representative may ask for a user name, your address, or the telephone number under which you registered the account.
Reset the password with the customer service representative over the phone.
The representative will help you change the user name if needed and reset the password so you can access the account again.
Yahoo Email
Go to the Yahoo mail page which asks you for your Yahoo ID.
Click on "I can't access my account."
Make the appropriate selection from the choices.
If you choose "I can't remember my user ID" then Yahoo will have you answer the "secret questions" they asked when you signed up.
These questions will be something like: "What was your first car?" or "Who was your third grade teacher?" If you answer coincides with the answer you gave when you signed up for the account.
Yahoo will give you your user ID.
After recovering your user ID, click on "I can't access my account" again and select "I can't remember my password," then click next and you will be taken to a change password screen, where you can change your password.
Start using your old Yahoo email account.
MSN Hotmail Email
Go to the Hotmail, or the MSN ID page, where it asks for your user name and password
Enter your user ID.
Unfortunately, MSN requires you to remember the user ID.
Click on "I have forgotten password"
Choose whether you want your password mailed to you or changed.
Unless you have registered a secondary email, if you choose email then the password will be sent to the account you can't access.
If you want to change password then you will be asked the security questions you specified when you registered the account.
Questions are something similar to, "Mothers birth place?" You may also be asked for your zip code, or address.
Enter a new password.
Enter anew password when the MSN ID page loads again and access your old email account.
Gmail Email
Access the Gmail ID page and click on "I can't access my account."
Choose the appropriate selection from the page that loads.
Options include, "I have forgotten my password" and "I have forgotten my user name."
If you select "I forgot user name," then click on "retrieve user name page," which you will see further down on the page.
Enter the alternate e-mail with which you registered the account.
The user name will be sent to that email.
Select "I have forgotten my password" If you know your user name then choose and click on "retrieve password" page.
Enter your user name on the page that comes up and then answer the confidential question that is asked.
Send password reset instructions to an alternate email and access your old Gmail email account.


Read full answer
Aug 17, 2013 • Computers & Internet
0helpful
1answer

Reset id and password
Which email account ??...

People sometimes forget their email username or password even both.
Fortunately, you can retrieve your username if you can supply some information that verifies your identity.
However, if you forget your password, you must select a new one.
You will need access to the alternate email address you supplied when you created your current email account.

Go to your email program and click the link under the sign-in fields to recover a lost email ID or password.
The title of this link may vary, depending on your email program.
For instance, look for "Can't access your account?" in Gmail and look for "I can't access my account" in Yahoo! Mail.
Clicking this link will take you to a page with several options.
Select the appropriate option to retrieve your email ID.
For instance, select "I forgot my username" in Gmail and "I forgot my Yahoo! ID" in Yahoo! Mail.


Enter the alternate email address you provided when you signed up for the email account.
You may have to enter other information as well, such as your date of birth, country of residence and zip code.


Go to the email account for the address you provided.
Open the account recovery message from your email service provider to view your username.
If your username is not provided, there should be a link.
Follow the directions included in the message to retrieve your username with this link.

Reset Your Password

Click the link beneath the log-in fields on your email account sign-in page.
In Hotmail, this link is titled "Forgot your password?" and "Trouble signing in?" in BigString.
Choose the relevant option on the following page to retrieve your password.


Type in your user ID and press the "Enter" key.
The email program automatically sends a message to your alternate email address.


Go to your alternate email account and open the message from your email service provider. Follow the directions in the message to reset your password.


Read full answer
Aug 12, 2013 • Computers & Internet
0helpful
1answer

I forgot my pasword what can i do, and i really want that my yahoo because i don t want loose my emails
Did you forget your username and password?

If so go to

https://edit.yahoo.com/forgotroot?done=http%3A%2F%2Fmail.yahoo.com&src=ym&partner=&intl=usthen click one of the radio buttons and select "Next."
Type in your Yahoo! ID--the portion of your Yahoo! email address that comes before "@yahoo.com." Enter the code shown in the box below where you enter your Yahoo! ID, then click the "Next" button.
Select your birth month from the drop-down menu, choose the country you selected when setting up your Yahoo! email account and enter the postal zip code of the city or town in which you lived at the time your account was created. Leave the zip code box blank if you are certain you didn't enter a zip code when setting up your Yahoo! account. Press the "Next" button.
Click the radio button in front of the alternate email address to which you would like password changing information sent. Yahoo! will list the alternate email addresses you provided when you created the email account. The email address you select must still be accessible.
Use the link or code provided to you in the email Yahoo! sent to your alternate email address to change your password.

If you have no alternate email address go to gmail.com or myway.com and create an account for an alternate email.
Read full answer
Oct 18, 2011 • Yahoo Mail
0helpful
1answer

Hey iv forgot my yahoo security answer can someone help me get to my mails plz?
By selecting a new password you will be able to change security questions.

https://edit.yahoo.com/forgotroot?done=http%3A%2F%2Fmail.yahoo.com&src=ym&partner=&intl=us
then click one of the radio buttons and select "Next."
Type in your Yahoo! ID--the portion of your Yahoo! email address that comes before "@yahoo.com." Enter the code shown in the box below where you enter your Yahoo! ID, then click the "Next" button.
Select your birth month from the drop-down menu, choose the country you selected when setting up your Yahoo! email account and enter the postal zip code of the city or town in which you lived at the time your account was created. Leave the zip code box blank if you are certain you didn't enter a zip code when setting up your Yahoo! account. Press the "Next" button.
Click the radio button in front of the alternate email address to which you would like password changing information sent. Yahoo! will list the alternate email addresses you provided when you created the email account. The email address you select must still be accessible.
Use the link or code provided to you in the email Yahoo! sent to your alternate email address to change your password.

If you have no alternate email address go to gmail.com or myway.com and create an account for an alternate email.
Read full answer
Oct 13, 2011 • Yahoo Mail
0helpful
1answer

I can't access my yahoo mail
Did you forget your username and password?

If so go to

https://edit.yahoo.com/forgotroot?done=http%3A%2F%2Fmail.yahoo.com&src=ym&partner=&intl=us then click one of the radio buttons and select "Next."
Type in your Yahoo! ID--the portion of your Yahoo! email address that comes before "@yahoo.com." Enter the code shown in the box below where you enter your Yahoo! ID, then click the "Next" button.
Select your birth month from the drop-down menu, choose the country you selected when setting up your Yahoo! email account and enter the postal zip code of the city or town in which you lived at the time your account was created. Leave the zip code box blank if you are certain you didn't enter a zip code when setting up your Yahoo! account. Press the "Next" button.
Click the radio button in front of the alternate email address to which you would like password changing information sent. Yahoo! will list the alternate email addresses you provided when you created the email account. The email address you select must still be accessible.
Use the link or code provided to you in the email Yahoo! sent to your alternate email address to change your password.

If you have no alternate email address go to gmail.com or myway.com and create an account for an alternate email.
Read full answer
Oct 12, 2011 • Yahoo Mail
0helpful
2answers

My password locked
Yahoo! is a free customizable website that includes free tools such as email, games, sports and chat. When you forget your password, you cannot utilize tools or access your Yahoo! Mail. Yahoo! has a recovery system that allows its users to reset their password by retrieving it through an alternate email source or by answering security questions. Update the email and security questions regularly in order to prevent account loss.

Reset Your Password Through Email
1.Click "Forgot You Password" on Yahoo! Messenger or "I can't access my account" on the Yahoo! Mail login page. Your browser will take you to the Yahoo! password-recovery page.
2.Select the button next to "I forgot my password." Click "Next."
3.Enter your Yahoo! user name and enter the security code into the "Enter the code shown" field. Click "Next."
4.Enter your alternate email address. Your alternate email address is the address you listed when registering for a Yahoo! account. Click "Next."
5.Check your email. Yahoo! will send you a message to reset your password.

Reset Your Password Without E-mail
1.Click "Forgot You Password" on Yahoo! Messenger or "I can't access my account" on the Yahoo! Mail login page. Your browser will take you to the Yahoo! password-recovery page.
2.Select the button next to "I forgot my password." Click "Next."
3.Enter your Yahoo! user name and enter the security code into the "Enter the code shown" field. Click "Next."
4.Click "I cannot access any of the above" and click "Next."
5.Enter the answer to the first security question. These questions were previously set when you created your Yahoo! account. Answering these questions proves to Yahoo! that this account belongs to you. Click "Next."
6.Enter the answer to the second security question and click "Next." Yahoo! takes you to a new page that allows you to reset your password.
7.Enter your new password and then retype it. Click "Next." Your password is recovered.
Read full answer
Aug 27, 2011 • Yahoo Messenger
0helpful
1answer

I forgot my password and dont remember my answer to the security question. HELP
You can get a new password, a Yahoo! ID reminder, or both. If you forgot your Yahoo! ID or password, go to the Sign-in Problems page.
If you forgot your Yahoo! ID, you need to provide three pieces of information so we can confirm your identity:
  • Your birthday
  • Your ZIP or postal code (at the time you created your Yahoo! account or when you last updated it)
  • Your alternate email address -Note: You must have access to this email address
  • Country code (at the time you created your Yahoo! account or when you last updated it)
Be sure to provide the same information you gave the last time you registered for a new Yahoo! ID or password or the last time you updated your account.
If you forgot your password, you can create a new one. But first you'll have to provide the following information so we can confirm your identity:
  • Your Yahoo! ID
  • Alternate email address, mobile phone number, or the answers to your secret questions
A Reset Your Password link will be sent to your alternate email address. Click the link and enter your new password in the Reset your password page.
If you entered your secret question incorrectly or forgot what you originally entered, for security reasons, we cannot tell you what your Yahoo! ID is or let you create a new password.

When you request a new password, need technical support, or have questions about your billing, Yahoo! usually asks you for your Secret Question for verification that you are who you say you are.
To protect your account from unauthorized access, Yahoo! must be able to confirm your identify. You can confirm your identity in one of the following ways:
  • Answer your Secret Question (also referred to as a Security Question)
  • Provide a valid alternate email address or mobile phone associated with your account (if you no longer have access to that email address or phone number, it's not valid)
If you can't sign in but have provided an alternate email address or phone number, you won't need to verify your Security Question. Go to the Sign-in Problems page for help logging in to your account.
If you cannot verify your Secret Question and your account doesn't have an alternate email address or phone number we can use to identify you, then you will not be able to reset your password, get answers to questions about your billing, or receive technical support.
If you cannot verify the answer to your Security Question, you cannot change it to something else.
We strongly suggest that you add and verify an active alternate email address or mobile phone for your account. This is an email address we can use to communicate with you if you no longer have access to your Yahoo! Mail account. To add or edit an alternate email address or mobile phone, go to your ACCOUNT INFO: Manage your email addresses page.
Read full answer
Dec 20, 2010 • Yahoo Mail
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Cant log into my yahoo account i forgot pass word and i dont have the same phone can u delete the pass word i have tax papers in there

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