Does the watch itself have a serial number on it? If the watch was manufactured after 2005, there is a chance that it will have the serial number engraved on the rehaut (inside metal circle under the crystal). If not, it will be engraved on the watch case under the band at the 6:00 position.
Maybe they mean it was polished off? If it is, that is a problem if you were to ever want to get it serviced by Rolex or if you ever wanted to resell it.
If you provide the serial number they gave you, I am happy to run a check to see if it is a reported counterfeit.
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