Aastra 8314 has no dial tone and no audio when receiving call
I have a satellite office with 4 separate phone lines coming into the building. The main line has 2 Aastra 8314's connected to it. There is an Aastra 8314 on second line, a VTech cordless phone on the third line, fax machine on the fourth line. I got a call from the office saying their main line was not working. The phone would ring when a call came in, but they couldn't hear anyone talking. They also said they couldn't dial out. At the site, I found no dial tone when picking up the Aastra handset, but what sounded like a handset was off the hook somewhere else on the same line (but no background voices or other noise). These Aastra phones, when connected to the other phone lines in the office, work. Just not on this main line all of a sudden. I took the cordless phone and connected to the main line, and it worked fine. The fax machine also worked on the main line. I'm trying to look up and get as much troubleshooting information as I can before I go back out there again, as I'm not very familiar with this phone or the wiring in this office. Any help would be greatly appreciated.
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Call your provider and ask them to turn it on. They probably forgotto include that. If you pick up and there is a repetitive busy sound the company has you set for sadder. Tell them you have an indicator light hope this helps
Now here's a conflict. Does line 4 work on any other phone where it doesn't ring? You say all lines are working properly wiith dial tones, tnen you say you can't pick it up from another phone.
I don't think these phones have "private lines", but the dial tone comes from the 2nd RJ-14 jack on the wall. On every phone, you could swap the plugs so that line 1 comes into line 3 and line 3 comes into line 1 (you'll lose the intercom) and see if you get dial tone on line 2 which will be the phone that works line 4. The point being to determine if you have a wiring issue or a programming problem.
FIrst of all, you don't change the line from the pedestal to the trailer. It's not your cable and it doesn't matter. Dial tone comes in on that cable and it works just fine. It's also the feed to your DSL modem, based on high frequency and not data.
If you're trying to feed different dial tone to 4 phone jacks, you need to find a way to unsplice the cables. In truth, all you have to do is find the main feed from outside, wire it to the DSL modem, and backfeed the 3 other cables with the dial tone from the Vonage or whatever ATA. This backfeed will run on any cable and does not need to be Cat 5e.
If you're trying to run network cables, then you need to run a new cable and connect it to a router or switch at some central location. Those cables need to be 5e.
If that model phone has a rj14 jack ( standard phone jack) and when you plug it into a known good wall jack and you can draw dial tone then it will work. If not it requires a KSU to interface with the lines and that's a lot more equipment than you need for 1 or 2 lines. Thank you. Jer
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