SOURCE: Logon user profile cannot be loaded
Hello caroline,
This is a detailed solution that I've found on the web:
Start the PC and logon
1. Logon using another administrator account but if you do not have another administrator user, then go to step 2.
A) Select OPTION ONE or OPTION TWO.
2. Boot into Safe Mode.
NOTE: You may not need to enable the built-in Administrator account. If this was the only normal administrator account you had, then Safe Mode should automatically boot into the built-in Administrator account. See: How to Start Vista in Safe Mode
A) If Safe Mode did not boot into the built-in Administrator account, then enable the Built-in Administrator account. If it did , then go to step 2C.
NOTE: For how, see: How to Enable or Disable the Real Built-in Administrator Account in Vista
B) Logoff in Safe Mode, and then logon to the built-in Administrator account to logon with that account in Safe Mode.
C) Go to OPTION ONE or OPTION TWO.
OPTION ONE:
Fix the User Account Profile
1. Open the Start menu.
2. In the white line (Start Search) area, type regedit and press Enter.
3. If prompted, either click on Continue or enter the password for the Administrator account.
4. In regedit, go to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
5. In the left pane, look for the S-1-5..... folder (SID key) with the long number that has .bak at the end of the numbers.
NOTE:
A) In the right pane, look at the ProfileImagePath to verify that this is the user account profile that has the error.
B) You may have another S-1-5..... folder (SID key) above it with the exact same number without the .bak at the end of it.
6. For Two S-1-5..... folders (SID key) with the same Number -
NOTE: This is if you have two S-1-5..... folders (SID key) with the exact same numbers, but the second (below) one has the .bak at the end of the numbers.
A) In the left pane, right click on the first (top) S-1-5..... folder (SID key) that does not have .bak at the end of the numbers and click Rename.
repair.jpg
B) Add .bk to the end of the numbers.
repair_bk.jpg
C) In the left pane, right click on the second S-1-5..... folder (SID key) with .bak at the end of the numbers and click Rename.
D) Remove only .bak from the end of the numbers and press Enter.
E) Now go back and Rename the first one with .bk to .bak now at the end of the numbers and press Enter.
F) Go to step 8.
7. For Only One S-1-5..... Folder (SID key) with .bak -
NOTE: This is if you only have one S-1-5..... folder (SID key) for your user account with .bak at the end of the numbers.
A) In the left pane, right click on the S-1-5..... folder (SID key) with .bak at the end of the numbers and click Rename.
B) Remove only .bak at the end of the numbers and press Enter.
8. In the right pane of the one without .bak now, right click on RefCount and click on Modify.
NOTE: If you do not have RefCount, then right click on a empty space in the right pane and click New and DWORD (32 bit) Value, then type RefCount and press Enter. This value for this entry will reset and return back to the original value after you have restarted the computer and logged on to the account.
A) Type 0 (number) and click on OK.
9. In the right pane of the one without .bak now, right click on State and click on Modify. (See screenshot below step 10)
NOTE: This value for this entry will reset and return back to the original value after you have restarted the computer and logged on to the account.
A) Type 0 (number) and click on OK.
10. The registry will now look like this for the one without .bak now.
11. Close regedit.
12. Restart the computer.
13. See if you can logon now.
OPTION TWO:
Delete the User Account Profle
WARNING
You can do this option if you do not care about losing the user account and the contents in the user folders. Your programs will still be installed, but you will need to create new shortcuts for them afterwards.
1. Delete the User account profile that this error is for.
NOTE: See: How to Delete a User Account in Vista
2. Open the Start menu.
3. In the white line (Start Search) area, type regedit and press Enter.
4. If prompted by UAC, click on Continue.
5. In regedit, go to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
6. In the left pane, click on one of the S-1-5..... folders (SID key) with the long number in it.
NOTE: It may have .bak at the end of it.
A) In the right pane, look at the ProfileImagePath to see if this is the same user account that you deleted in step 1 above.
B) Repeat step 6 until you find the one that you deleted in step 1 above.
NOTE: If the user account is not here, then it has already been removed when deleted in step 1. Go to step 9.
7. To Backup the Registry SID Key -
WARNING: You should backup this SID key to be safe in case you delete the wrong one in step 8 below.
A) Right click on the SID key, and click on Export.
B) Type in a name and save the REG file to a safe location.
NOTE: This is your backup. To Restore the Backup, right click on the REG backup file and click on Merge.
C) Continue on to step 8.
8. To Delete the Registry SID Key -
A) Right click on the SID key, and click on Delete.
B) Click on Yes to confirm deletion.
9. Close regedit.
10. Now, just create a new normal Administrator account.
NOTE: See: How to Create a New User Account in Vista
11. Restart the computer, and log on to your new account.
SOURCE: user server logon failed
Hello and welcome to FixYa,
Can you get into safe mode? Or use an administrator account?
Your user account is probably corrupted, so you need to create a new one ...
Hope it helps
PS. to get into safe mode, just keep pressing F5 during startup (before the windows welcome screen)
You are usign Vista Home right?
Darko, Serbia
SOURCE: Dell computer less than 30 days old will not allow
Hmmm there could be a problem with the operating system itself. You can insert the disks the computer came with, and boot up to it. then when it comes to your install menu, select repair instead of new install.
Hope this helps
SOURCE: users profile service failed to logon or users
The Windows registry is severely corrupted. If you don't have a backup it can't be fixed, you will have to do a full reinstall.
SOURCE: I have a Dell Inspiron 1545 and when I enter the
Hi there go in BIOS set up & remove the password from there. After that restart your system & then create again Admin password . Thanks.
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