Won't fax or receive

The two aren`t related, you must have pressed a button that changed the `reception mode` to Manual from either `auto` or `tad`

Hi,

Follow the steps one by one

1. Press the Setup button - Press OK
2. Scroll to Tools - Press OK
3. Press OK on Run Fax Test
4. It will list you possible causes why you are not able to send/receive fax

If you cannot solve the issue with the Fax Report, you can do a semi-full reset on printer
( do not do the semifull reset on printer if connected to wireless, If you do so, the printer will loose wireless connectivity to router and you will have to setup the printer on router again )

Disconnect the power cord from back of printer ( when printer is powered on )
Hold the # and 6 button and while holding connect the cord back

This reset will Erase fax logs, wireless connectivity any other memory stored in printer

Follow the instructions on printer screen to re-align the printer and cartridges

Try to send/receive fax and it should work.




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Hello,
Please find the solutions for your problem below:

DESCRIPTION AND SOLUTION – 1:
If you see this message on the front panel of the HP PSC 2210 when you are receiving a fax, check that the paper size is set to match the paper size in the paper tray. (You cannot receive a fax on 4 x 6 paper or on an envelope.)
Checking the paper size setting

1. Press Setup .
2. Press the right arrow until you see 3: Basic Fax Setup .
3. Press Enter .
4. Press the right arrow until you see 4: Paper Size .
5. Press Enter .
6. Press the right arrow until you see the paper size that matches the size of the paper in the paper tray.
7. Press Enter .

DESCRIPTION AND SOLUTION – 2:
The media type sensor is out of calibration. HP has released a firmware update that corrects this problem.

1. Visit the Support and Drivers Web page and search for the driver downloads Web page for your product. To access to the Web Page click here.


2. Select your Windows version.
3. Locate and select the Firmware Update.
4. Follow the directions on the Web page to install the firmware update.

Hope this helps.
If you would like to vote for the answer, this will help the others to see the similar problems solved and also will be a satisfaction factor for me to continue helping you.
All the best.

You can bypass the alignment on the machine making it use the previous alignment. To do this, press and hold down enter when it says press enter to align cartridges and then press setup.

You should load paper and press enter to align, The message will keep coming back until you let it do alignment or press enter and option buttons at the same time.

Hold down the enter button 1rst then press the setup button. This will bypass the annoying align cartridge problem. For some reason it does this because the cartridge you bought was refilled then sold again. Your welcome!

When you hear the fax ringing, press the start button. It sounds like you are not set to AUTO RECEIVE

turn fax machine off open cover and put 3 drops of 3 in 1 oil on the the big silver bar the ink cartridges ride along perform alignment and try to recieve fax if this doesnt work clean all the rubber feed rollers with isopropanol alcohol (rubbing alcohol) applied to a microfiber towel then try.

Hi,

I understand that you are receiving the message to align print cartridges when ever you print.

This happens due to various of reasons.

Below are the possible causes of the issue that you are experiencing with.

The most common reason is an ink cartridge that has one of the following problems:
1.One of the print cartridges is low or out of ink. Black and all three colors must available.
2.The paper has already been printed on or is colored paper.
3.Protective tape on a new print cartridge has not been removed.
4.Contacts on the print cartridge are not meeting the contacts in the print carriage correctly.
5.Cartridge is remanufactured or refilled. Refilled or remanufactured ink cartridges may have been damaged during the refilling process or have clogged ink nozzles.

6.The print cartridge is defective.

So, make sure that ink cartridges have sufficient amount of ink and are of genuine HP should not be refilled or remanufactured.

Clean the cartridges by following the below given instructions:

Using a clean, dry lint-free cloth (a coffee filter works well), wipe the cartridge contacts, from the top to the bottom. The contact area of the cartridge should be rubbed briskly to remove the waxy lubricant material from the gold contacts. The contacts inside the printer may also require cleaning. Using a clean, dry, lint-free cloth, gently wipe the contacts, from the top to the bottom.

Align the print cartridges by following below given instrucions:
To align the cartridges from All-in-One

1. Press Setup.
2. Press 5, then press 2. This selects the Maintenance menu, then selects the Align Print Cartridge option. A page prints to confirm alignment. You can either discard or recycle this page.

Even if the issue persists, bypass the alignment by following the below given instructions:

Press Enter and Setup simultaneously when align message is prompted on the All-in-One.

Please remove the All-in-One Printer from the Power Surge Protector and plug it directly into a wall Power outlet, as the surge protector may not provide enough power to printer.

Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
2. Wait 30 seconds.
3. Plug in the power only
4. Repeat steps 2-3 two more times.
5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

Note:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
This should resolve the issue.

Regards,
Lawrence

Another solution...we were having the same issue, but we found out that our black cartrige was out of ink...and when we replaced the cartrige with a new one, the "align cartriges" message when away once we pushed it one final time...we are in good shape now...yes, we are idiots.