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Hi If you know that the mic is properly connected to the microphone contact point....the problem might comes from the mic ic/missing of mic tracks.So, to solve this visit nearest mobile repairing shop or please see the image
This is really mic problem .so try to clean the mic connector.if still not ok.change the mic.....and still the problem persist you need to make jumper.If you can do this reffer this image
Clean the area around the mic and the opening of the mic. Probable some dust has gone inside the hole and blocked the mic.
If it does not solve the problem then you have to take the set to a technician.
Are you saying the mic is broken?
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