Question about Logitech Harmony 880 LCD Remote Control

1 Answer

The remote continues displaying a low battery signal. i have tried to sit the control on the cradle but it doesn't seem to sit well, therefore it can't receive a charge. do i need to buy a new battery or will you replace the entire remote/cradle? i haven't even been able to turn our flat screen tv in weeks and it is becoming very annoying

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  • 43 Answers

Your remote charges in a base, is the tv very old or new, if its under warranty check where you bought it, if its not, see if you can replace the batteries in the remote, they will get old and malfunction, they are probably small batteries like go in a heraring aid or computer, if there are several, one can go bad causing the others to go bad, clean the terminals on the pad and remote, use a pencil eraser, to clean them, sometimes they spill coke or just your hand can contaminate the conections.Matt

Posted on Oct 29, 2017

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6 Suggested Answers

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

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Anonymous

  • 5 Answers

SOURCE: will not charge Logitech Harmony one

clean the golden contacts with alcohol

Posted on Jun 09, 2009

stereomon

  • 33 Answers

SOURCE: I even bought a new battery and the remote still will not charge.

a couple drops of solder pn the two out side contacts will fix ya up

Posted on Jul 07, 2009

Anonymous

  • 4 Answers

SOURCE: My 880 will not charge I used this 2 years ago and

There is a trick with these remotes. Take a tiny piece of paper and
wedge it in between the battery and the side of the battery compartment
opposite the battery contacts when you insert battery.
This will apply more pressure between battery contacts and remote.
Now your harmony should properly charge up overnight.
Had the same problem with mine and the paper trick fixed it.
Was even able to use the old battery again.
Has something to do with the three contacts on the battery.
All 3 need to make good contact.

Posted on Nov 19, 2009

Testimonial: "didn't work with new replacement bat all that happened was the test process and press -> symbol and then I get a red circled ? in the top right"

Anonymous

SOURCE: Harmony 785 charging cradle does not charge the remote

Try pressing down on the remote, and wiggling it around. It's just that the pins are not making contact I suspect.

If pressing down helps, you can fasten it on with a elasitc band or something so that it keeps charging. Also, if it is still under warranty, I woul advise contacting Logitech's wonderful support team to get replaced.

Hope that helps!

Posted on Mar 05, 2010

Testimonial: "Thanks - this solution helps."

HomePlicity

Jeff Bonvallet

  • 41 Answers

SOURCE: won't charge in cradle, shows slide show then

The early 880's had problems with the charging circuit. For a while Harmony was replacing these units even outside the waranty period. Not sure if they are doing this anymore. However your remote is recognizing that it is in the craddle because the slide show starts which means the charging circuit in the remote is not passing power onto the battery or the battery is not making a good connection inside the remote. I would pull the battery and clean the little contacts in the remote and the contact pads on the battery. If you have a volt meter I would pull the battery and check voltage. You should see around 4 VDC on the 2 outside copper pads if it is charged. If it is charged and the remote is not working then its time for a new remote. If the battery is dead then it is likley the typical charging problem of the 880 is causing the failure. Hopefully cleaning the contacts both inside the remote and in the charging craddle will solve the problem. Use alcohol and a q-tip to clean all of the contacts.
Good Luck

Posted on Apr 01, 2010

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1 Answer

Where can I get my 890 repaired in Reno, Nevada? The battery will not hold a charge and the screen will not display.


I can't help you find a repair shop, but if you have not tried the following, do this first before anything else:

Are you sure it's the battery and not the charging cradle?
Generally there are three possibilities (apart from the battery going bad) that can cause your battery not to charge:

1) Some folks have reported that the battery is not sitting tightly enough in the battery compartment. You can try folding a small piece of thin cardboard and place it between the battery and the back of the compartment. This will push the battery towards the front of the compartment and create a tighter connection against the contacts.

2) There have been reports of problems with some of the charging cradles in which the remote does not make sufficient contact with the contacts in the cradle. To ensure that the remote begins to charge, place it in the cradle and listen for a single beep. The slide show should start and then, after a few moments the screen should darken. If you hear two beeps at any time, it means that the remote has lost contact with the charging cradle and has 'woken' and is no longer in charging mode. Wiggle the remote to ensure that it is sitting in the cradle and making contact. There are also some fixes that can be done of the cradle itself, including opening it up and adjusting the height of the contacts. Others have had luck cleaning the contacts on the remote and the cradle with alcohol or a contact cleaner like DeoxIT. Still others have actually sanded down the plastic surrounding the contacts on the outside of the remote in order to bring them closer to the cradle contacts.

3) If you still have trouble after you have tried everything above, there may be a loose connection inside the remote itself. There is a very small plug that connects the charging terminals on the remote to the battery compartment. In some cases, this plug can become loose (especially if the remote has been dropped). If all else fails, you can open the remote and check to make sure that the plug is completely seated or attempt to push the terminal contacts slightly farther out. However, most people have found that altering the height of the contacts on the charging cradle is a better way to go. If you want to open the remote, do the following: remove the two screws - one in the battery compartment and one at the top of the remote. Then, using your thumbnail (this is really the best, unless you have a thin, rigid piece of plastic. A part of a credit-card may work), force your nail between the two halves of the clamshell casing near the bottom of the remote on the left or right side. Once you get your nail (or plastic) into the remote, angle it down at about 45 degrees and simply slide your hand up one side. This will release all the locking tabs very nicely without marring the surface of the remote. Then do the same on the other side. Once you are done exploring, simply realign the two halves and snap them back together.

Now, for the screen, sometimes putting the remote in 'safe mode' and doing a firmware update will bring the screen back to life. Here's how:

Launch the Logitech Remote software on your computer and click on "Downloads" (on the top menu bar). Then, take the battery out of your remote and at the same time you connect the USB cable to your remote (it should be already connected on the computer end) press and hold down the Off button at the top of the remote. This will put the remote in "safe mode". Continue to hold down the Off button until you see the message "safe mode requested" on the remote's screen and the screen starts blinking. Now, since your screen is not behaving properly, you may or may not see this message, but after about 5 seconds you can release the Off button. Now, go back to your computer and click on "Firmware". If the software is able to communicate with the remote, an update to the remote's firmware should be executed. This has solved many LCD display issues. Good luck!

Feb 10, 2010 | Logitech Harmony 890 LCD Remote Control

1 Answer

Remote is not charging while sitting on the charger? Could it need a new battery?


1) Ensure the cradle is plugged into an active AC outlet and the LED light on the cradle is on. There is a switch on the bottom of the cradle to control the brightness of the LED, set it to the highest. Try different outlets if needed. Does the LED light turn on and stay on (does not blink)?
ANSWER:
2) Remove the battery. Place the remote on the cradle and check the LCD screen. The LCD screen should display a 'White' screen with possible colors before going off. Try this a few times to confirm behavior. Did the LCD turn on briefly?
ANSWER:
3) Reinsert the Battery. Have you charged the battery for at least 3 hours? If no, please recharge the batteries for at least 3 hours.
4) Did the battery ever boot the remote? If yes, please continue troubleshooting.
ANSWER:
5) Remove the battery. Check the 3 gold contacts on the battery to see if there are markings on all the contacts signifying it was connected correctly to the remote. Did the battery have markings on all 3 contacts?
ANSWER:

If you determine this is an issue with the charging cradle, contact logitech with the information below

The PID of the remote:
The P/N of the remote:
The PID of the RF Wireless Extender:
The P/N of the RF Wireless Extender:
Full Name:
Email:
Login ID (Current Login for Harmony Remote Software):
Phone number:
Street:
City/Town:
Country:
Zip/Postal Code:

Please Note: The PID (Product Identification) and P/N (Part Number) for the remote can be found either on the underside of the battery cover, or at the bottom of the battery compartment (the battery might be covering it). Your PID number is a character code with a combination of letters and numbers, starting with either WL, WD, or LZ

Feb 07, 2010 | Logitech Harmony 880 LCD Remote Control

1 Answer

Battery will not charge


1) Ensure the cradle is plugged into an active AC outlet and the LED light on the cradle is on. There is a switch on the bottom of the cradle to control the brightness of the LED, set it to the highest. Try different outlets if needed. Does the LED light turn on and stay on (does not blink)?
2) Remove the battery. Place the remote on the cradle and check the LCD screen. The LCD screen should display a 'White' screen with possible colors before going off. Try this a few times to confirm behavior. Did the LCD turn on briefly?
if no, contact logitech
3) Reinsert the Battery. Have you charged the battery for at least 3 hours? If no, please recharge the batteries for at least 3 hours.
if yes, contact logitech
4) Did the battery ever boot the remote? If yes, please continue troubleshooting.
if yes or no, contact logitech
5) Remove the battery. Check the 3 gold contacts on the battery to see if there are markings on all the contacts signifying it was connected correctly to the remote. Did the battery have markings on all 3 contacts?
if no contact logitech

if you have determined this is a hardware issue, contact logitech and provide the information below

The PID of the remote:
The P/N of the remote:
The PID of the RF Wireless Extender:
The P/N of the RF Wireless Extender:
Full Name:
Email:
Login ID (Current Login for Harmony Remote Software):
Phone number:
Street:
City/Town:
Country:
Zip/Postal Code:

Please Note: The PID (Product Identification) and P/N (Part Number) for the remote can be found either on the underside of the battery cover, or at the bottom of the battery compartment (the battery might be covering it). Your PID number is a character code with a combination of letters and numbers, starting with either WL, WD, or LZ

Jan 26, 2010 | Logitech Harmony 890 LCD Remote Control

1 Answer

Wont charge ....just shows colors and low battery icon


1) Ensure the cradle is plugged into an active AC outlet and the LED light on the cradle is on. There is a switch on the bottom of the cradle to control the brightness of the LED, set it to the highest. Try different outlets if needed. Does the LED light turn on and stay on (does not blink)?
ANSWER:
2) Remove the battery. Place the remote on the cradle and check the LCD screen. The LCD screen should display a 'White' screen with possible colors before going off. Try this a few times to confirm behavior. Did the LCD turn on briefly?
ANSWER:
3) Reinsert the Battery. Have you charged the battery for at least 3 hours? If no, please recharge the batteries for at least 3 hours.
4) Did the battery ever boot the remote? If yes, please continue troubleshooting.
ANSWER:
5) Remove the battery. Check the 3 gold contacts on the battery to see if there are markings on all the contacts signifying it was connected correctly to the remote. Did the battery have markings on all 3 contacts?
ANSWER:

Jan 16, 2010 | Logitech Harmony One Advanced Universal...

1 Answer

Remote not charging?


the battery can be charged whenever you want to charge it. There may be an issue with the cradle. can you please follow steps below and reply back with the answers?


1) Ensure the cradle is plugged into an active AC outlet and the LED light on the cradle is on. There is a switch on the bottom of the cradle to control the brightness of the LED, set it to the highest. Try different outlets if needed. Does the LED light turn on and stay on (does not blink)?
ANSWER:
2) Remove the battery. Place the remote on the cradle and check the LCD screen. The LCD screen should display a 'White' screen with possible colors before going off. Try this a few times to confirm behavior. Did the LCD turn on briefly?
ANSWER:
3) Reinsert the Battery. Have you charged the battery for at least 3 hours? If no, please recharge the batteries for at least 3 hours.
4) Did the battery ever boot the remote? If yes, please continue troubleshooting.
ANSWER:
5) Remove the battery. Check the 3 gold contacts on the battery to see if there are markings on all the contacts signifying it was connected correctly to the remote. Did the battery have markings on all 3 contacts?
ANSWER:

Jan 14, 2010 | Logitech Harmony One LCD Touchscreen...

1 Answer

I have a harmony 880 remote. Won't charge now.


Generally there are three possibilities (apart from the battery going bad) that can cause your remote not to charge:

1) Some folks have reported that the battery is not sitting tightly enough in the battery compartment. You can try folding a small piece of thin cardboard and place it between the battery and the back of the compartment. This will push the battery towards the front of the compartment and create a tighter connection against the contacts.

2) There have been reports of problems with some of the charging cradles in which the remote does not make sufficient contact with the contacts in the cradle. To ensure that the remote begins to charge, place it in the cradle and listen for a single beep. The slide show should start and then, after a few moments the screen should darken. If you hear two beeps at any time, it means that the remote has lost contact with the charging cradle and has 'woken' and is no longer in charging mode. Wiggle the remote to ensure that it is sitting in the cradle and making contact.

3) If you still have trouble after you have tried everything above, there may be a loose connection inside the remote itself. There is a very small plug that connects the charging terminals on the remote to the battery compartment. In some cases, this plug can become loose (especially if the remote has been dropped). Opening the remote and checking to make sure that the plug is completely seated is another thing to check if all else fails.




Dec 11, 2009 | Logitech Harmony 880 Universal Remote...

1 Answer

My harmony 880 will not charge


Generally there are three possibilities (apart from the battery going bad) that can cause your remote not to charge:

1) Some folks have reported that the battery is not sitting tightly enough in the battery compartment. You can try folding a small piece of thin cardboard and place it between the battery and the back of the compartment. This will push the battery towards the front of the compartment and create a tighter connection against the contacts.

2) There have been reports of problems with some of the charging cradles in which the remote does not make sufficient contact with the contacts in the cradle. To ensure that the remote begins to charge, place it in the cradle and listen for a single beep. The slide show2_bing.gif should start and then, after a few moments the screen should darken. If you hear two beeps at any time, it means that the remote has lost contact with the charging cradle and has 'woken' and is no longer in charging mode. Wiggle the remote to ensure that it is sitting in the cradle and making contact.

3) If you still have trouble after you have tried everything above, there may be a loose connection inside the remote itself. There is a very small plug that connects the charging terminals on the remote to the battery compartment. In some cases, this plug can become loose (especially if the remote has been dropped). Opening the remote and checking to make sure that the plug is completely seated is another thing to check if all else fails.

Dec 02, 2009 | Logitech Harmony 880 LCD Remote Control

1 Answer

Dead. When I put on charger I get no response


Generally there are three possibilities (apart from the battery going bad) that can cause your remote not to charge:

1) Some folks have reported that the battery is not sitting tightly enough in the battery compartment. You can try folding a small piece of thin cardboard and place it between the battery and the back of the compartment. This will push the battery towards the front of the compartment and create a tighter connection against the contacts.

2) There have been reports of problems with some of the charging cradles in which the remote does not make sufficient contact with the contacts in the cradle. To ensure that the remote begins to charge, place it in the cradle and listen for a single beep. The slide show2_bing.gif should start and then, after a few moments the screen should darken. If you hear two beeps at any time, it means that the remote has lost contact with the charging cradle and has 'woken' and is no longer in charging mode. Wiggle the remote to ensure that it is sitting in the cradle and making contact.

3) If you still have trouble after you have tried everything above, there may be a loose connection inside the remote itself. There is a very small plug that connects the charging terminals on the remote to the battery compartment. In some cases, this plug can become loose (especially if the remote has been dropped). Opening the remote and checking to make sure that the plug is completely seated is another thing to check if all else fails.

Dec 01, 2009 | Logitech Harmony 880 LCD Remote Control

1 Answer

The 880 unit will not charge. Have cleaned all contacts and seems to be making contact. Any suggestions.


Generally there are three possibilities (apart from the battery going bad) that can cause your battery not to charge:

1) Some folks have reported that the battery is not sitting tightly enough in the battery compartment. You can try folding a small piece of thin cardboard and place it between the battery and the back of the compartment. This will push the battery towards the front of the compartment and create a tighter connection against the contacts.

2) There have been reports of problems with some of the charging cradles in which the remote does not make sufficient contact with the contacts in the cradle. This sounds like it could be your problem. To ensure that the remote begins to charge, place it in the cradle and listen for a single beep. The slide show should start and then, after a few moments the screen should darken. If you hear two beeps at any time, it means that the remote has lost contact with the charging cradle and has 'woken' and is no longer in charging mode. Wiggle the remote to ensure that it is sitting in the cradle and making contact. There are also some fixes that can be done of the cradle itself, including opening it up and adjusting the height of the contacts. Others have had luck cleaning the contacts on the remote and the cradle with alcohol or a contact cleaner like DeoxIT (sounds like you tried this). Still others have actually sanded down the plastic surrounding the contacts on the outside of the remote in order to bring them closer to the cradle contacts.

3) If you still have trouble after you have tried everything above, there may be a loose connection inside the remote itself. There is a very small plug that connects the charging terminals on the remote to the battery compartment. In some cases, this plug can become loose (especially if the remote has been dropped). If all else fails, you can open the remote and check to make sure that the plug is completely seated or attempt to push the terminal contacts slightly farther out. However, most people have found that altering the height of the contacts on the charging cradle is a better way to go. If you decide to open the remote, do the following: remove the two screws - one in the battery compartment and one at the top of the remote. Then, using your thumbnail (this is really the best, unless you have a thin, rigid piece of plastic. A part of a credit-card may work), force your nail between the two halves of the clamshell casing near the bottom of the remote on the left or right side. Once you get your nail (or plastic) into the remote, angle it down at about 45 degrees and simply slide your hand up one side. This will release all the locking tabs very nicely without marring the surface of the remote. Then do the same on the other side. Once you are done exploring, simply realign the two halves and snap them back together. Good Luck!

Jul 10, 2009 | Logitech Harmony 880 LCD Remote Control

1 Answer

Beeping Handsets


Mine have done that as well.
After cleaning the contacts on both the handheld unit and the base itself, it seems to stop the problem. Try using a qtip that is wet with water or alcohol.

Oct 10, 2007 | Siemens Gigaset 8825 Cordless Phone

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