Brother MFC 7840W Printer Logo
Posted on Apr 17, 2009

"brother mfc 7840w printer goes offline and i cannot print need turn printer on and off.

"brother mfc 7840w printer goes offline" Problem

  • 2 more comments 
  • admin236 Apr 23, 2009

    Same problem here. It will remain offline to all machines on the network, wired or wireless. Faxes also refuse to receive after the machine's been on for a few minutes, forcing us to continually power-cycle. The machine is less than a week old!

  • Anonymous May 16, 2009

    For the first two months, my wireless printer worked beautifully, now it is offline and i have no idea how to repair it. I deleted it and reinstalled and i get the same problem. 

  • Anonymous Mar 15, 2014

    brother mfc 7840W will not connect to router

  • Anonymous Mar 20, 2014

    how do i connect wireless to a mfc-7840w

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2 Answers

dmarciante

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  • Posted on May 17, 2009
dmarciante
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The solution, and it took me a long time to find the simple solution, is to right click on your printer, click properties, click the ports tab and click on your Brother printer and click on configure port (or you can delete the existing one and then add another one). What you want to do is update the IP Address. The problem is that the printer does not have a static IP address, it is dynamic. If you want to confirm that, go to your printer and press the reports button and print out the network configuration report. Your IP address will show on that. It's really the last digit in the IP address that changes. This will absolutely solve your problem. Good Luck!

  • Dede12345 Mar 10, 2011

    after i print out the report how do i change the IP address for the printer?

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  • Posted on Sep 21, 2010
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Dmarciante is absolutely right, sometimes the IP address changes. However, here is another reason you may see the printer as off line, you move around your laptop to different network (for example from home to office network). To see if this is your issue, right click on the printer (from the Printers and Faxes window for example) and see if you have a menu option that says "Use Printer Online". If so just click on that option and you are done. If this fails try the IP address resolution. See the image below...
ess

  • THOMAS FERRELL
    THOMAS FERRELL Jun 12, 2014

    my WIN8.1 returns "CONFIGURE PORT is NOT supported"! what do I try now?

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