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When you press the reset button does the vac motor start but the bars do not turn? If so the drive belt may be broken that drives the bars. If so you will have to replace the belt. If the motor does not start it is possible the belt could be jammed or the motor seized or burnt out. If it's not very old check to see if it's still under guarantee.
Sounds like you're right. New motors are available at your nearest Aerus Electrolux store. They used to charge the same amount for selling the motor and letting the buyer install it, or for installing it in the shop. Worth checking in to.
With the vacuum unplugged, turn the machine beater bar side up. Locate the clips or screws that hold the plate over the beater bar and remove the plate. The beater bar sits in sockets just inside. Be careful in removing it; take your time and note how it comes out...this will make reassembly easier. Clean the debris while you have tha bar off and remove any debris thet you see in the vacuum hose area behind the bar....The new belt slips over the motor shaft behind the beater bar (further up in the cavity behind the b/b), then you slip it back onto the beater bar as you place the bar back nto the sockets. Test your work by revolving the bar a bit to make sure that everything is back in place. Replace the plate.
Regards,
Ours has been doing the same thing...the beater bar end plates, black thins, and the little groove area they go into are worn of the front and rear surfaces. You could buy a new beater bar but the wear on the housing would require quite a bit of work to replace that hole piece.
You will also notice that the belt is loose due to this wear.
Solution....duct tape to the rescue!
I took out the beater bar and took a strip of duct tape about 1-1½ inches long and folded that over to be a long narrow pad that fits in the groove that the beater bars end plate slides into...the groove to the rear of the beater bar.
Then I took a piece of duct tape and taped the little pad/shim I made to the rear edge of the beater bar so the pad will be in the groove when the bar is installed.
Put the bar back in carefully and no more noise and the belt is now tight again.
The fact that these 2 parts wear on each other and this affects the tension of the belt is what causes the noise...the sloppy belt will get so bad it will start jumping over the teeth and soon after it will break.
My wife was impressed...hope it works for you too...
Would make sense to make a more permanent solution but I just did this a couple days ago and we have vacuum the whole 2500 sq. ft. house with no extra noise...I have time to figure out better...maybe a harder plastic cut to fit in there...
Replacing the belt on the DC-17 is not complicated at all. Once I understood how, the process took about 5 minutes. My best suggestion is to call Dyson and they will quickly and cheerfully walk you through it without making you feel stupid. Here is what they told me:
1. Remove the bottom plate that covers the beater bar, using a flat head screwdriver; pull the beater bar out so that it is only attached by the belt.
2. Use the flat head screwdriver to wedge the belt off the beater bar. It takes a little bit of wiggling, but it is not difficult.
3. Once the belt is free of the beater bar, use the screwdriver to unhook it from the gear that is attached to the motor inside.
4. With the new belt, repeat the steps in reverse, hooking the new belt onto the motor gear, over the beater bar, etc.
I have finally fixed my sister's dyson dc 15 beater bar problem. It was just 2 tiny broken wires connect to circuit board lead to the beater bar. The wires broke where they go through the black rubber gommet. You need a torx screwdriver tx 15 to remove 2 plastic covers to access the wires. When looking at the front of the vacuum, the gray covers located on the right side of the vacuum. 1 big cover with a black rubber gasket and other small gray cover is on the rotating ball area.
This my new year resolution is to warn people not to buy Dyson vacuum cleaner ( Junk) design to break down! Shame on you Dyson!!!! Save your money find good old vacuum cleaner with metal parts.
I just came from the repair shop. There is a recurring problem with a bearing coming out. Repair guy turned it on & said that loud noise is a symptom of that exact problem. This is a warranty item, as is the belt & on/off switch. Dyson comes with a 5 year warranty, so call their 800 number to get the name & address of an authorized repair shop.
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