During Playback you can press + or - buttons to adjust the volume. Maybe this is your problem. If you need more info watch video instructions chapters for Olympus on http://www.HandBookLive.com under Electronics-> Audio. There are 20 different video chapters. The info about + - buttons for volume during playback was chapter 7 (Playback)
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Similar problem. Interestingly, in the record mode if you tap or scratch the opening where the microphone is, the sounds are recorded. That said, if you yell into the mike it does not record your voice. I pulled the recorder apart to see if there was anything loose, nothing. You can't get access to the actual mike it seems, hence why I am checking this site.
Bought from Future Shop and wouldn't you know, the one year warranty expired 4 months ago.
Good luck!
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