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First try viewing regular programming and see if you have audio on both channels. If you do not then go to the user menu and make sure that the chim function is turned "on". Then turn off the tv and listen for the down chime coming from both speakers. If you only hear the chime from one speaker then the Aidio circuits are bad on the Main bd and needs to be replaced.
Hi Bob. The first Board to cause this problen is the Main bd. The next bd to cause this is the T-Con bd which is mounted on the Panel. Since you saw horizontal lines and that you have text on the screen and are missing audio from the tv means that the Main bd has gone bad. Have a trained Samsung tech service your tv. Call 1-8020-Samsung as they can direct you to a Qualified tech in your area.
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