Question about Electrolux EIFLW55I Washer

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Water will not drain. sewer line is not pluged. Customer service says I could have a plugged filter at the pump ( we have dogs). How do I get to the pump to unclog it. Model EIFLS55IIW woody

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Hi agnes! Washing machines, including those built by Frigidaire, have internal pumps. These pumps help drain out the water from the washer tub between the wash, rinse, and spin cycles. If the pump is damaged or the pump pulley system is frozen/stiff, the water can become trapped in the washer tub. In both cases, the pump assembly needs to be replaced. You can check by looking for a few signs that a pump is dying or already dead.
1 Start the washer and wait for the washer tub to fill with water. If you do not hear water or hear a motor whirring, the washer motor may be dead.
2 Open the washer lid in mid-cycle. Note whether or not the inner tub is still spinning around. The inner tub is the inside surface of the washing compartment with many holes for water draining. If the tub is not spinning but the motor is running, it is possible the pump is dead. Check the pump pulley by removing the pump from the washer and trying to rotate it by hand. If the pulley doesn't turn freely and is frozen or stiff, replace it. Also, if the agitator is moving but the tub isn't, this is a sign the pump is dying. For front-loading washers, do not attempt to open the door mid-cycle. Look through the glass door. If there is enough water to come up against the door, the pump is malfunctioning.
3 Wait for the washer to finish its cycle. Open the unit. If water is still in the tub, the pump is likely dying or dead.

Posted on Sep 04, 2013

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Posted on Jan 02, 2017

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