This would depend on if the line is a stand alone line only being assigned to one extension or on a PRI having DID service. Do a Feature *0 and check the line buttons. It will show the line number or target line number. With this information you can check it in one of two ways. If it is a stand alone line and provided a line number, access the line by pressing the line and dialing your cell phone to get the Caller ID information. If it associated with a PRI having DID service, you will have to check the target line information in programming. A system administrator or vendor needs to do this.
SOURCE: how to chg a norstar mailbox from 'General Delivery' to 'User'
check under the mailbox set up ( where you created it) for that extension that the extension number of that phone is on that mailbox> in other words, you could create mailbox 221, but assign it to 222. The Gen Delivery box is 100 which is the catch all for transfers that cannot be completed.
SOURCE: phone ringing.
On extension 10 or 11 press Feature 00
Left intercom, left intercom, right intercom
Enter your extension number
Press line buttons until its a fast blink and display say no ring
Feature 00
only transfered calls will ring
SOURCE: Inter-Tel Axxes phone outside calls don't go to voice mail
I had this same challenge with an InterTel 5000 system. Outside calls going right to the receptionist. My solution: You cannot fix this from a phone, you must open the DB Session Manager, move to Call Routing Tables (this is right above Voice Processor) and move all of your extensions above the "NO MATCH" and "EMPTY" lines on the bottom. Anything below those two lines will bypass the extension and go straight to the main attendant. At least in my configuration it does. See below...
By just moving that last extension "5059" above the "NO MATCH" line, calls will now go to the extension from an outside caller. The trick is to hold your mouse on the pen icon and click several times to activate that line, then you can drag it to where you want. See below...
Hope this helps someone?
vandata1
General Mailbox is mailbox 100 and often behind reception (ex221)
When you do change the name from GD make sure to do last name first and press # twice to insert comma then spell first name.
By just moving that last extension "5059" above the "NO MATCH" line, calls will now go to the extension from an outside caller. The trick is to hold your mouse on the pen icon and click several times to activate that line, then you can drag it to where you want. See below...
Hope this helps someone?88 views
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