Question about Canon DR-5010C Scanner

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Scanner not found

I am trying to install and use the Cannon DR-5010C. When I plug it into the computer it says new hardware found and downloads the drivers, the program downloads just fine but when I open CapturePerfect 3.0 or press the scann button on the machine, it tells me that no scanner is found and to check the cable. I know that the cable has to be working becasue it detected it when I plugged it into the computer. I have done this on two computers with the same result both times

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Have you installed ISIS/TWAIN Drivers? If not download item 4 from this link http://software.canon-europe.com/products/0010203.asp
If you are using Vista, you must install corresponding drivers.
S. Mohan, Chennai, India

Posted on Apr 12, 2009

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Clean the rubber rollers (pickup and ******) with a damp cloth, loosen the papers to be scanned. Clean all the rollers in the scanning path. What is the eror that is displayed? Download the user manual from this site http://www.usa.canon.com/opd/controller?act=OPDSoftwareAct&fcategoryid=2341&modelid=11293 (5010um.pdf). Change the rollers if they are old.
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Install driver and use Captureperfect to scan.
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