PAPER JAM I pulled the paper tray and the drum out and cleared the jam. I also checked up top for a jam. The jam looks like it jams as the paper enters the drum. when I replace the drum and the paper tray for the machine to reset it make a horrible grinding poping noise and then rejams. Is there something wrong with the feeding mechanism in the drum? Does the drum need to be replaced? Or do I need to look for another problem?

Follow the steps below to clear the paper jam.

1. Pull the paper tray completely out of the printer.
2. Pull the jammed paper up and out of the printer.
3. Press the cover release button and then open the front cover.
4. Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown below.
   
5. Open the back output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7. After you have just used the printer, some internal parts of the printer are extremely hot! Wait for the printer to cool down before you touch the internal parts of the printer.
   
6. Open the jam clear cover. Pull the jammed paper out of the fuser unit.
7. Close the jam clear cover. Close the back output tray.
8. Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
9. Put the drum unit assembly back in the printer.
10. Put the paper tray in the printer.
11. Close the front cover.

http://support.brother.com/g/b/faqend.aspx?c=hk&lang=en&prod=hl5040_all&faqid=faq00000026_010

how to video

door. 3 Push down on the green lever. 24x Paper Jam, Check Tray 1 Gently open the ... Jam, Check MP Feeder Gently pull the jam straight out of the multipurpose feeder. 202 Paper Jam, Open Rear Door 1 Open the ... side to locate a green lever. Note: To clear the Paper Jam error message, you must remove ... above Tray 1 when the duplex function is in use. To clear this type of jam, follow the instructions under the appropriate paper jam message. Lever 4 Gently pull the jam toward you. 5 Insert the tray. Note: Make sure... under the print media is locked down. 23x Paper Jam, Remove Tray1, Pull Down ...

Clear the jammed paper as follows.

If the jammed paper is removed completely by using the information in the following steps, you can install the paper tray first, and then close the front cover and the printer will resume printing automatically.



If the printer does not start printing automatically, press the Go button. If the printer still does not start printing, please check that all the remaining jammed paper has been removed from the printer. Then try printing again.

Pull the paper tray completely out of the printer.

Pull the jammed paper up and out of the printer.

Press the cover release button and then open the front cover.

Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.

Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7.

Open the jam clear cover. Pull the jammed paper out of the fuser unit.

Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.

Pull the Duplex Tray completly out of the printer.

Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.

Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

Put the drum unit assembly back in the printer.

Put the paper tray in the printer.

Close the front cover.

Hi Good day!! here are the steps how to remove paper jam in brother hope it help's you!!
1. Pull the paper tray completely out of the printer.
2. Pull the jammed paper up and out of the printer.
3. Press the cover release button and then open the front cover.
4. Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.
5. Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared.
6. Open the jam clear cover. Pull the jammed paper out of the fuser unit.
7. Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.
8. Pull the Duplex Tray completely out of the printer.
9. Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.
10. Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
11. Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.
12. Put the drum unit assembly back in the printer.
13. Put the paper tray in the printer.
14. Close the front cover.

I have had paper jams in five different places on this machine. It has jammed at the pickup point from the tray, in which case you have to remove the paper tray and pull the jammed paper out. It has jammed at the manual paper feed tray, in which case you just have to pull the jammed paper out of the feed rollers. It has jammed at the toner/drum, in which case you have to open the front cover and pull the toner cartridge out to remove the jam. It has jammed in the back of the machine where the paper feeds through to the output tray, in which case you have to open the small back panel and remove the paper. And it has jammed in the output rollers, in which case you have to reach inside the output tray and remove the paper. Then once the jam is cleared there are times when the machine has to be unplugged for up to 8 hours to reset before it will function properly.

soes it say original jam or just paper jam if the jam is in th document feeder part open the top and check the sensors where the paper goes trhough.you may have to take the toner/drum unit out to reset the jam also if there is a door on the back open and close this to reset the sensors. If there was no paper the first time check the paper tray by pulling out and then look inside where the tray sits as the poaper might be stuck there.. also check the tray in that the paper sits tight in the guides and the rollers that feed are not dirty. If turning on and off doesnt get rid of the jam there is something stuck on one of the sensors..Goood Luck A

Hello a_bowen1


You can clear the jammed paper as follows.

If the jammed paper is removed completely by using the information in the following steps, you can install the paper tray first, and then close the front cover and the printer will resume printing automatically.

If the printer does not start printing automatically, press the Go button. If the printer still does not start printing, please check that all the remaining jammed paper has been removed from the printer. Then try printing again.
Note

• If a paper jam occurs when using the optional lower tray unit, check for correct installation of the upper paper tray.
• Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and reduces paper jams.

1. Pull the paper tray completely out of the printer.

1. Pull the jammed paper up and out of the printer.

1. Press the cover release button and then open the front cover.

1. Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.

Caution

To prevent damage to the printer caused by static electricity, do not touch the electrodes shown below.

1. Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7.

Note

If you have to pull the paper toward the back of the printer, the fuser may get dirty with toner powder and it may scatter on the next few printouts. Print a few copies of the test page until the scattering of toner stops.

Caution

After you have just used the printer, some internal parts of the printer are extremely hot! Wait for the printer to cool down before you touch the internal parts of the printer.

1. Open the jam clear cover. Pull the jammed paper out of the fuser unit.

1. Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.

1. Pull the Duplex Tray completly out of the printer.

1. Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.

1. Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
   Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

Caution

To avoid print quality problems, DO NOT touch the shaded part shown in the illustration.
If you accidentaly touch the shaded part, wipe the surface with a dry lint-free soft cloth.

1. Put the drum unit assembly back in the printer.

1. Put the paper tray in the printer.

1. Close the front cover.

Good Luck and don't forget to leave a rating based on my solution:



Mark

I have a same problem .... somebody help us. :(

Hi, first of all,pull out paper tray and check any paper,or scrap jammed.When paper tray is pulled out,open paper transport unit-You have green handle on the right side of machine,in the place of right side of paper tray.Pull out paper transport and remove paper.Just close paper transport unit and paper tray,open and close top cover.