OKI C5550N Multifunction Printer - Color LED - 32 ppm Mono - 20 ppm Color - 1200 x 600 dpi - Copier Logo
Posted on Apr 11, 2009
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

'928 Fatal Error message' on OKI C5550MFP

After several paper jams which I cleared machine insisted that paper jam still existed - I turned machine off for some time and when I switched back on this error message appeared - my laptop also initially appeared to be 'looking' for the driver which is held on it on a file - I directed it to 'look' there and message (on laptop) cleared.
HELP!!!!

1 Answer

Jeff Hughes

Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

Vice President:

An expert whose answer got voted for 100 times.

Sniper:

An expert who has posted more than 50 answers, of which 90% or more were rated as helpful.

  • Expert 97 Answers
  • Posted on Mar 29, 2010
Jeff Hughes
Expert
Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

Vice President:

An expert whose answer got voted for 100 times.

Sniper:

An expert who has posted more than 50 answers, of which 90% or more were rated as helpful.

Joined: Mar 24, 2008
Answers
97
Questions
4
Helped
162526
Points
250

928 - fuser motor lock error

take out fuser and check for paper stuck on roller
make sure roller can move

if roller is stuck or damaged, repalce fuser unit

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

OKI C711 928:fatal error

Just to confirm that Jeff Hughes is correct. 928 does refer to paper wrapped around the fuser rollers making the thermistor see nothing hence the 928. If there is no paper in the fuser then it will need to be replaced. Remember to turn the machine off when removing or replacing the fuser.
0helpful
2answers

OKI printer es5462w displaying error code 928.what does the error code mean?

it means FUSER MOTOR LOCK ERROR call a tech or you could try replacing the fuser motor
0helpful
1answer

Error fatal 928 how to fixe it

Error 928: Fuser Motor Lock Error An error was detected with Fuser Motor rotation by overload. If rebooting the machine does not improve the symptom, you need to check the Fuser Unit.
0helpful
2answers

OKI C330dn Call Service fatal Error:980

That particular error indicates a fuser failure. Try turning off the printer and re-seating the fuser. If this does not clear the message then the fuser needs to be replaced. With such a low number of prints warranty should cover it.
0helpful
1answer

ERR 041

Must have Engine (fatal) and Jam Error logs display on the Control Panel or listed on ..... 041. paper jam. switch off the printer, remove its cartridge, look for paper jam or piece of paper jam in the rollers, clean it, place cartilage properly, switch ON the printer. it will work.
2helpful
3answers

I have am Oki Data C6100 and I just got a 980: FATAL ERROR message. I replaced the fuser about a month ago and now it is showing up again. Last Wed I had a paper jam several times. I took out the jammed...

paper jam is a main issue in printer when you clear the paper jam normally a tiny piece of paper falls into the printer and the printer get stuck again to clear the printer of tiny piece remove the toner and use a light blower and blow away the piece of paper this should be done only after removing the power and the usb from the printer after cleaning connect the power and the usb and restart your computer
29helpful
2answers

Fatal error 980 OKI C5500 printer

I had a paper jam and removed the jammed papers. The paper jam cleared and then the Fatal Error 980 appeared. OKI C5500 printer
0helpful
2answers

Oki b6200 paper jam

Have you checked to see if there is any paper jammed in the sensor, at the back in the 150-sheet feeder assembly, if not the paper could be stuck the 150-sheet assembly
0helpful
1answer

Oki C9300

What is the status of your fuser unit and on what paper settings are printing on? When last have you cleaned tour machine?
0helpful
1answer

Oki 9800 230 fatal error

No reset need to fix fault then clears...check toner carts are secure on drums, all their contacts are clean,

Replace Toner Cartridges with Gen OKI new ones... are you using non oki product? Cause Toner carts, thats where I would start looking cause the error is the machine not receiving correct information from a little chip built into the toner cartridges to allow operation to begin.
Not finding what you are looking for?

23,867 views

Ask a Question

Usually answered in minutes!

Top OKI Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

6688 Answers

ZJ Limited
ZJ Limited

Level 3 Expert

17989 Answers

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Are you an OKI Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...