You have a faulty inverter board on the unit. I would warranty the generator in this case, or have the manufacturer send you out a replacement board to swap yourself.
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Is there any inline fuses that may have tripped. I had a similar problem many years ago and I needed to have the internal windings restrung / rebuilt. After this procedure my unit ran flawlessly and even above normal spec outputs
Generators rely on a residual magnetic field to "kick start" the current making process. Yours has lost this field. Easy enough to fix however.
Plug in an electric drill while it's running. Squeeze the trigger and manually twist the end of the drill (this will act as a miniature generator, as the Honda has lost its magnetic permeability and this motor rotating in reverse will generate a small current and restore it). Take care as, as soon as you spin it fast enough to develop a current, the generator will pick up on this current and start generating it's own current; energizing the drill. Once the generator starts generating current, it will repair itself.
You need to change your AVR/Capacitor. (Depends on what is fitted to your generator. 2-4 wires = capacitor. 5+ wires = AVR) and you can purchase them here:
and capacitors for other models here: https://www.generatorguru.com/capacitors/
FYI, it overloaded the Alternator Output.
Please be aware the total wattage is split between the 2 lowest voltage sockets (windings) i.e. for example a 4500 running watts generator would be 2250running watts per plug.
You also CANNOT use the 230/240v socket at the same time as any of the 110/115v/120v sockets, as this winding is used to make the higher voltage. This is the case on all generators!!
make sure gen isnt stopt on protection
overtemperature or oil level or coolant level.
try to bridge protections one by one to find the course.
first make sure all fluids are on level and coolers are clean.
fanbelt tension and coolantthermostat can also be wrong.
Could be several problems on the gen set itself. Check to see if there is a surge protection breaker or fuse, depending on age. Make sure all connecting wires are secure and switches are not set to 240v instead of 120v if you are trying to use outlets.
Check the following:
AVR
doids windings
stator windings
rotor windings
exciting windings
AND
Exiting windings could have losts its 12volt exiting load. In that case it must be exited by 12 volt external battery
Another common problem is burned off wire or loose connection
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