Hi, i have a Canon dr 9050c scanner. I have the folowing Problem: When the Scanner power on then the Tray move up and down. if i start a scan from PC than can the Scanner not lift up the tray. It sounds like the Motor only vibrate but not Move the tray. I replace the Motor of the tray, the Sensor that realize that the tray is down and the hole caple from the tray but the Problem is the same. It scary because at power on of the scanner, the scanner move the tray correct. Only if they get a "Scan-Comand" the Scanner don't work. I installed also the Scanner on a new Notebook to eleminate a Problem from the Main-PC. have anyone tips? I Used also the Canon Diagnostic software "DRUnificationTool" but see no errors, only the "tray Unit Paper detect" Sensor seems be active all the time.

Mohan Sriraman

• 490 Answers
• Posted on Jul 28, 2010

SOURCE: Paper tray at front of scanner will not lift.

Disconnect the scanner from the Comp, Try 'page counting'. If the papers go through, then you know feed mechanism is okay. if the tray is not lifting, then you have a problem. Use Qumatool software and check if the tray is lifting. If the scanner tray if lifting then the motor is okay, if not, the lifting motor may need a check.If the motor is okay, but tray not lifting means the sensor in the paper tray is faulty. Check this out.

S. Mohan, Chennai, India

SOURCE: canon DR-3080c scanner, tray wont lift and says

Hello,

A scanner will jam for any number of reasons: It's dirty, the wrong paper type is being used, or the rollers on the scanner that feed the paper through its pathway are worn down. While cleaning the printer periodically and using the correct paper type are easy fixes, but thuis are not the the problem, it means the roller is worn out and will need to be replaced.

Take care.