The power cord no longer retracts. How do I take the machine apart to get at and fix the power cord so that it will retract? I posted this problem earlier and on August 20 received this response from Buffalo 12980: "The trim pieces along the sides just pull off separating the two housings. The back portion where the retract drum is is held by two plastic tangs on top inside. Use a screwdriver to pry the ring down to dislodge the tangs. The bottom part will lift off. Remove the front part using two screws just below the hinge. The retract has a long coil spring wound around a free spinning hub. There are two "tangs" inside that engage a ratchet-pawl assembly. You'll need to rotate the drum to rewind the spring onto its hub." My problem is that I cannot get past the first step. I am able to pull off the rubber bumpers but not the bumper tracks. I assume that the bumper tracks are what is meant by "the trim pieces." The tracks are held in place by the back section of the machine, where the power cord is meant to be housed. How do I remove the back section? Any additional help you can provide will be much appreciated. Thanks again. Tyaq
JUST LIFT OFF THE TOP HALF. CAREFULLY REACH IN FROM THE LEFT SIDE AND DISCONNECT THE CLEAR PLASTIC HOSE THAT IS ATTACHED TO THE "DIAL" ON TOP OF THE MACHINE. THEN LAY THE TOP HALF OF THE MACHINE TO THE RIGHT. DON'T DISCONNECT ANY WIRES. YOU'LL HAVE TO HAVE A NEW CORD WINDER (LOOK ON E-BAY). THE MOTOR AND CORD WINDER ARE ATTACHED TO EACH OTHER BY WIRES AND CAN BE LIFTED OUT OF THE CANISTER.EVERYTHING YOU DO JUST REMEMBER THAT ALL OF THESE PARTS ARE ATTACHED TO EACH OTHER BY WIRES. THE ONLY WIRES YOU'LL NEED TO DISCONNECT ARE THE ONES ATTACHED TO THE CORD WINDER ASSEMBLY. THEY JUST PULL OFF, NO TOOLS ARE NEEDED.
QUITE FRANKLY THIS IS A ROYAL PAIN AND YOU'LL PROBABLY WISH YOU TOOK IT TO A REPAIR (AERUS/ELECTROLUX) SHOP. IF YOU DECIDE TO DO IT YOUR SELF TAKE PICTURES OF EVERY STEP...'CAUSE YA GOTTA PUT IT ALL BACK TOGETHER.
GOOD LUCK!
Those trim pieces SLIDE off by opening the front where the bag goes, Take a pair of pliers and slide them out. You might have to use a screwdriver to help initiate the grabbing of the slide.
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I have the same problem I can get the rubber moldings off but not the tracks that hold those moldings please help!
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