Picture shifted and ghost image

try uplugging it both from the tv and the outlet. you may need a new power cable. Was it connected directly or through a surge protector?

Please do the following steps:

1. Turn on the television.
2. Please wait approximately 40 seconds for your TV to completely start up.
3. On the TV remote control, press and hold the UP ARROW button.
4. While holding the UP ARROW button, press and release the POWER button on the TV set. (The button may be on the front, top or side of the TV.) NOTE: The TV may turn off and then back on.
   
5. Release the UP ARROW button.

If the issue does not resolve, please follow these steps:

1. Turn off the television. IMPORTANT: For a projection television that uses an internal lamp, wait 5 minutes after turning off the television to allow the lamp to cool before continuing with the following steps.
   
2. Unplug the television power cord from the electrical outlet.
3. Let the television remain without power for 60 seconds.
4. Plug the power cord back into the electrical outlet. NOTE: If the television is plugged into a power strip or surge protector, remove it from the power strip or surge protector and plug it directly into the wall outlet. If the issue is resolved, the problem is with the power strip or surge protector and not the television.
   
5. Turn on the television.

First, to answer your last question, not all power outages and subsequent surges are created equally nor are all surge protectors. Also, after a power outage where the subsequent surge is so strong that it got past your surge protector and knocks out your TV and it's never done that before... REPLACE YOUR SURGE PROTECTOR.
However, that being said, in my experience it is unlikely that the TV is going to require a technician. Understand that the person that you spoke with in tech Support is not a technician and is reading off of a list of troubleshooting pages that are more extensive then what's in the manual. What the technician is probably not aware of is that your TV, like most home electronics, has a safety failsafe that requires the device to be separated from power completely before doing a system reset
First, after pressing the button it's supposed to flash for about a minute anyway but I'm assuming that after it's done pressing that the TV is still not firing up.
Unplug the TV, let it sit for an hour, plug it back in (to the wall, not the suspect surge protector). If the light is still flashing, press the reset button again and wait for it to stop flashing and attempt to turn it on again. If it doesn't work, unplug the TV, follow the same steps however, let it sit for 24 hours before plugging it back in. That length of time is not common but some sets do require it.
If none of this works, then I would say that it's time to call a technician.

Please check if your surge protector is working properly now. There is possibility that the surge protector is blown off due to high voltage surge. Check if your surge protector has a reset switch which some of the surge protectors have. If the problem still persists then you have to call the technician to replace the safety fuse which is inside the TV. The cost will not be much. I will personally recommend that you change your TV as it has outlived its life being 10 yrs old.

try cycling the power (unplug 2 minutes) and plug in and wait 30 seconds and turn back on. if this doesn't work, could have been a surge, your protector should have saved it, but could have been through cable or something. surge protectors will guarantee no damage for several years, check with the manufacturer maybe they'll cover the repair.

Probably should be tossed. But you can try plugging a standard lamp into it. If it powers your good on that aspect but no way to know if surge pretection is still valid.

Hi


Thanks for using FixYa. A plasma TV is a very hard working device. It is working harder than any TV that has been built before, and as a result it produces a lot of heat. 75% of technical problems in plasma TV's are caused by overheating problems. X, Y sustain, buffer boards controls picture, fires the gas, and many others functions. When either of these boards goes bad common problems include negative image, no image, vertical or horizontal stripes on picture, turns on and than turns off, and many more. You’ll need to open the back off the TV and check for any swollen/bulged/leaky capacitors on these boards and replace whichever has gone bad. All this is only recommended if you have electrical expertise & know how to solder/re-solder components as these units contain high voltages even when switched off. Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks
Rylee

it sounds like the power surge got past the surge protector and damaged one of the boards in the back of the tv. it may or may not be worth fixing depending on what you want to spend on it

Unplug the tv press power on and plug it back in.
some of these units have a reset clearly marked on the back.
connect direct to wall as the surge protector may now have issue.

LOT OF TIME WHEN YOU LEAVE IT OFF FOR THE NIGHT DISCONNECT POWER CORD DEFECTIVE SURGE PROTECTOR IS NOT GOOD FORE EVER PLUG TV IN THE WALL WITOUT THE SURGE PROTECTOR IF IT GOOD CHANGE THE SURGE PROTECTOR FOR NEW ONE CHEERS