Add auto attendant Avaya partner 18 d - Avaya Lucent Partner 616 Phone

There are two user manuals for this phone from hell.
The 102-page "Quick Guide" and the 410-page "Advanced".
Pick your poison, but you'll probably need the advanced. Just search on "attenant" and you'll find what you need.
Quick: https://downloads.avaya.com/elmodocs2/partneracs_r4/456804_2.pdf.
Advanced: https://support.avaya.com/elmodocs2/partneracs_r3/456803.pdf
May the phone be with you...

If you lost programming, you should have seen something on Ext 10 or 11 saying that the batteries were low and to change them.

You are going to need to get into programming.
#206 group 7, line 01, change from "3" to 2 assigned

You need to do that for all lines. That will make it go to the Auto attendant instead of the mailbox.

The extensions in the voicemail group are not programmed. You need to put the ports that the system sees the voicemail, into #505, group 7.

Which voicemail do you have?

It is a flaw, but you can not. Sorry.

Yes you need the PC ASA card and not ASX,

Example: to speak to a live person dial 72 and the zero time out option sends it back to reception and it will place it on hold,

reception would need to activate a programmable button ASA button when experiencing high volume calls,

If nobody picks up it will revert to the reception or zero time out attendant with another greeting depending on what type of avaya voice mail you have?


If you have R5 vs mail or Partner mail and not a PC mail some tricks can be done.

This may not solve your answer and ring delay on day or night mode needs to be looked at.

The reality is you can delay the callers ability to get to a live person for a minute or so if they choose to hang out without a ASA card.

Send them to an unused ex port and assign the port to automated attendant two. Depending on you VM we can have up to 5 AA's and greetings.

The fact is if your receptionist can't place the call on hold with a music on hold greeting that says's Bla Bla Bla and more nice stuff and stay on the line we will be with you shortly then you need to hire a new receptionist.

First you will need to add extensions to a group X in #502
When you login to administrative mailbox you will change you operator extension to 7X. Phones in the group will ring

You have a selector code that is disabling transfer operations. Login with administrative account find selector code assignment (under Auto Attendants (3)) find a selector code 1 or 2 and see what it does. Change it to direct extension transfer . In a partner selector code 1 and 2 shouldnot be used.
Cheers

Nope. You are stuck with that. If you want you can change the button that they press, to say....9 or something...make that a selector code transfer and it wont say "receptionist" any more.

Let me know I can help change the button press....