Currently programed for federal institution inmate use need to de-program

Hello, Steve -

There is more than one provider of prison commissary MP3 players.

I believe the Federal Bureau of Prisons SanDisk MP3 players (and the music for them) are sold through Advanced Technology Group (ATG). Regarding the ATG Federal prison provided MP3 player, see the information here:
http://www.corrlinks.com/MP3Reset/

On that page, choose the link for Working MP3 Player Released Inmate. Note: You will need Adobe Acrobat Reader software (free.) The document for that link is a PDF document. Follow the instructions provided in the 2-page PDF document.

In case you need to contact ATG Reset Service (where you will send your MP3 for release of the player and downloaded music), this is the telephone number:
515-453-9520
and this is the email address:
http://www.a-t-g.com/
Source of phone # and email address:
Better Business Bureau
https://www.bbb.org/us/ia/west-des-moines/profile/computer-system-designers/advanced-technologies-group-inc-0664-32020043/complaints

Best wishes.

Hello, Lynn -

Most jails and prisons in the USA offer a wide range of commissary services to inmates.

From what I understand, an inmate initially needs a commissary account set up for herself / himself and money deposited in the account by a relative or friend.

You will need to contact the correctional institution where "your" inmate is housed and find out how to establish and add funds to the inmate's commissary account. At the same time, you will need to find out what commissary services are made available to your inmate. The services can include tablets, texting, and even video chats. Note: Not all correctional institutions in the USA provide such services, however. Most county jails, state prisons, and Federal prisons in the USA have links to information on services for inmates on their web pages.

One of the big providers of commissary services, including tablets and related services is JPay.com .There are other businesses which also offer commissary services for inmates.

The JPay website has an inmate search service, which you can use to determine if "your" inmate is housed at one of the institutions serviced by JPay:
https://www.jpay.com/
Look for the Inmate Search link near the upper right of the JPay home page.

If you need more assistance with determining what may be available for "your" inmate, you will need to add the name and location of the correctional institution where your inmate is housed. Click on tap on Comment here and type in the information. The name of the inmate is not needed, by the way.

With the name and location of the correctional institution, I or another volunteer answerer for Fixya should be able to look up the relevant information and provide you with links to the right pages of information.

Note: The commissary services for inmates cost way more than anything similar on "the outside." I refer you to this article from the "politically liberal leaning" publication "Mother Jones" about the cost of electronics for inmates:
https://www.motherjones.com/politics/2018/10/tablets-prisons-inmates-jpay-securus-global-tel-link/

Note: Fixya.com, the website where you posted your question, is intended for asking and answering questions on how to go about REPAIRING THINGS. I chose you answer your question as a kindness.

Best wishes.

Many states have an on-line company that will send money to an inmates account; usually connected to the commissary.
Sending Money to Kentucky Inmates Inmates in Kentucky may receive funds from friends and family members that will be deposited into their commissary account. An offenders commissary account works similar to a bank account. The inmate has access to their funds to purchase various items from the commissary such as stationary, stamps, envelopes, foods, hygiene items, clothing and more.

You can send funds through a company called JPAY. Funds can be sent in three different ways, by walk in, by internet, and over the phone.
In order to send money to an inmate you will need to know the following information:

• The Inmates Name
• The Inmates Identification Number
• The current location of the inmate

Deposit by Walk In
Friends and family members can deposit money by visiting any MoneyGram location (CVS or Walmart). You will need to use the receive code 1232. The fee to deposit by walk-in is a flat rate of $3.95. Some institutions have a kiosk in the lobby of the prison that you can also use to deposit funds.
Deposit by Internet
You can also deposit money to an inmate's account online through JPAY. There is a fee associated with sending the funds online that varies depending on the amount you are sending.
Deposit Funds Over the Phone
Deposit funds to a Kentucky inmate's trust fund account over the phone by calling JPAY at 1-800-574-5729. The fee amount will depend on how much you are sending.

Most all correctional institutions will not allow for money to be sent in or out. Check with Ohio state rules and regulations on money transfer.

This is the wrong site for this question, please call the correctional institution

Write a letter or call the institution where the inmate is incarcerated.
Ask them the same question.
It is very common in the United States that institutions do not allow the inmates to use or have internet services. For that matter, some do not even allow the inmate to receive letters in the mail, though some do.
God bless you as you try.

You can go to: http://kb.sandisk.com/app/answers/detail/a_id/12839/kw/mp3/session/L3RpbWUvMTQxNzU2OTMxMy9zaWQvVXdoOUJXOG0%3D and this link will give you the information you need.

Here's a link that will help you.
Best to make sure you don't want to break any rules!
Federal Bureau of Prisons